24/7 Helpdesk Executive: First-Call Resolution

TECHELM SERVICES PTE LTD; Singapore; Presencial; SGD 22.000 - 36.000; Jornada completa

Descripción de la vacante

TECHELM SERVICES PTE LTD invites applications for a L1 Helpdesk Executive to join a 24/7 operation in Singapore. The role emphasizes prompt, accurate assistance across multiple channels and adherence to service standards.

Training is available for non-experienced candidates, with rotating day and night shifts in a structured environment. You will handle initial troubleshooting, document incidents, and work closely with vendors to ensure timely resolutions while maintaining effective team

Formación

• Diploma/ITE in IT, Business or related field; training provided for entry-level candidates.
• Prior helpdesk experience is beneficial but not required.
• Basic computer literacy and willingness to learn quickly.

Responsabilidades

• Provide prompt, reliable 24/7 helpdesk support via multiple channels (phone, chat, email).
• Troubleshoot and resolve issues at first contact where possible (First Call Resolution).
• Escalate complex problems to Level 2 or vendors per SLAs.
• Record incidents accurately and maintain documentation and reports.
• Coordinate with third-party vendors to ensure timely resolutions.
• Follow up with users to confirm issue resolution and satisfaction.
• Maintain communication within the team and notify stakeholders of known issues.

Conocimientos

Strong communication

Interpersonal skills

Teamwork

Multitasking

Shift flexibility

Educación

Diploma / ITE qualification

Herramientas

Microsoft Office

Descripción del empleo

TECHELM SERVICES PTE LTD invites applications for a L1 Helpdesk Executive to join a 24/7 operation in Singapore. The role emphasizes prompt, accurate assistance across multiple channels and adherence to service standards.

Training is available for non-experienced candidates, with rotating day and night shifts in a structured environment. You will handle initial troubleshooting, document incidents, and work closely with vendors to ensure timely resolutions while maintaining effective team