2027 Bloomberg Customer Support Representative Early Professional Program (Bahasa Indonesia Speaker) – May 2027

BLOOMBERG SINGAPORE PTE. LTD.; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

Bloomberg Singapore PTE. LTD. is hiring a Customer Support Representative to help clients maximize Bloomberg products and services across global markets.

You will troubleshoot software and connectivity issues, support installations, onboarding, and account access, and guide users through workflows. Bloomberg offers extensive training and ongoing learning, with a clear path across Analytics, Data, Enterprise Services, and Product Support.

Qualifications

• Bachelor's degree or equivalent experience and the ability to start a full-time role in May 2027.
• Up to 3 years of work experience.
• Fluency in written and spoken English and Bahasa Indonesia for Bahasa-speaking markets.
• Strong communication and customer service skills via phone, email, and messaging.
• Demonstrated interest in financial markets, technology, and client-focused problem solving.
• Strong analytical, critical thinking, and troubleshooting skills.
• Ability to quickly learn new technologies and workflows while managing multiple priorities with accuracy.
• Ability to work independently and collaboratively in a fast-paced, global environment.
• Intellectual curiosity and growth mindset for a long-term Bloomberg career.

Responsibilities

• Troubleshoot software, hardware, connectivity, authentication, and application-related issues; support installations, onboarding, and account access; guide clients through workflows.
• Diagnose issues via phone, chat, and email; coordinate with internal partners for a seamless client experience.
• Educate clients on Bloomberg products and workflows to build confidence and long-term relationships.
• Collaborate across regions and functions to resolve challenges, drive improvements, and deliver high-quality service.
• Gain exposure to financial markets, enterprise technology, and client engagement while building a foundation for long-term career growth.

Skills

English fluency

Bahasa Indonesia

Communication

Customer service

Troubleshooting

Problem solving

Attention to detail

Team collaboration

Growth mindset

Education

Bachelor's degree or equivalent

Job description

The Company

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. As a global leader in financial information, news, and analytics, Bloomberg gives decision-makers a critical edge by connecting them to a dynamic network of data, people, and ideas. Through innovative technology, the company delivers real-time market intelligence and insights to more than 350,000 subscribers worldwide.

A career at Bloomberg means helping power the products, systems, and relationships that help drive global financial markets. You'll join a team of problem-solvers in a fast-paced, collaborative environment where continuous learning, innovation, and client impact are at the center of everything we do. With a diverse workforce and a culture built on inclusion, curiosity, and excellence, Bloomberg empowers employees to do their best work while building meaningful careers.

What's the Role?

As a Bloomberg Customer Support Representative, you will serve as a trusted partner to a diverse global client base, helping users maximize the value of Bloomberg's products and services. Sitting at the intersection of technology, financial markets, and client engagement, you'll provide responsive support and solutions across Bloomberg's products and services, while developing expertise that serves as a strong foundation for career growth across the company.

You will troubleshoot software, hardware, connectivity, authentication, and application-related issues; support product installations, onboarding, and account access; and help clients navigate the tools and workflows they rely on to make critical business decisions. Through phone, instant messaging, and email, you'll diagnose issues, coordinate with internal partners, and ensure a seamless client experience.

Beyond troubleshooting and support, you will educate clients on Bloomberg products and workflows, helping them build confidence and proficiency while strengthening long-term relationships. You'll collaborate with colleagues across regions and functions to resolve complex challenges, drive process improvements, and deliver the high-quality service our clients depend on every day.

As part of our global Customer Support team of hundreds of professionals supporting clients in over 15 languages, you'll gain exposure to financial markets, enterprise technology, and client engagement while building a strong foundation for long-term career growth at Bloomberg.

What's in it for you?

Industry-Leading Training

We invest heavily in your development from day one through an immersive 8-week training program designed to build your knowledge of Bloomberg products, client workflows, financial markets, technical troubleshooting, and service excellence.

Continuous Learning

Following training, you'll join a global team that supports clients around the clock while continuing to expand your expertise through hands‑on experience, mentorship, and ongoing learning opportunities. You'll gain exposure to financial institutions, market participants, and Bloomberg's technology solutions, developing valuable skills in client engagement, problem solving, communication, and technical support.

Bloomberg is committed to internal mobility and long-term career growth. Customer Support provides a strong foundation for a variety of career paths across the company, including Analytics & Sales, Data, Enterprise Services, Finance, Product Support, and Corporate Functions.

Who you are?

You are naturally curious, solution‑oriented, and energized by helping others succeed. You thrive in fast‑moving environments, enjoy solving problems, and are motivated by delivering exceptional client experiences. You can quickly absorb new information, balance multiple priorities, and communicate effectively with a wide range of audiences.

You are interested in financial markets and technology, approach challenges with a growth mindset, and enjoy collaborating with others to find solutions. Most importantly, you take ownership, act with urgency, and are committed to delivering a high standard of service every day.

You’ll Need to Have

• Bachelor's degree or equivalent experience and the ability to start a full‑time role in May 2027

• Up to 3 years of work experience

• Fluency in written and spoken English and Bahasa Indonesia, as this role supports Bloomberg clients and business communications in Bahasa Indonesia‑speaking markets.

• Strong communication and customer service skills, with the ability to support clients through phone, email, and messaging channels

• Demonstrated interest in financial markets, technology, and client‑focused problem solving

• Strong analytical, critical thinking, and troubleshooting skills

• Ability to quickly learn new technologies and workflows while managing multiple priorities with accuracy and attention to detail

• Ability to work independently and collaboratively in a fast‑paced, global environment

• Intellectual curiosity, a growth mindset, and interest in building a long‑term career at Bloomberg

We'd Love to See

• Experience in a client‑facing, customer service, support, or operations‑focused role

• Interest in financial services, fintech, or capital markets

• Aptitude for troubleshooting technology‑related challenges and navigating software‑based environments

• Awareness of data privacy, information security, and responsible data handling practices

• Demonstrated initiative through internships, leadership experiences, projects, extracurricular activities, or community involvement

• A collaborative mindset and passion for improving client and team outcomes

You'll need to be able to:

- Start full‑time work in 2027

- Occasionally work weekends or on a bank holiday (weekday off in lieu)

AI tools can be useful for interview preparation and research. Use them to brainstorm practice questions, refine a study plan, or simulate a role play. During the interview, however, we ask that your responses reflect your own experiences, judgment, critical thinking, and communication skills, and that you do not use AI tools at any point during the interview process. This helps us accurately assess your skills and potential, while also ensuring a fair and consistent experience for all candidates.

Bloomberg is committed to improving the communities, cities and countries in which we work, and we support various initiatives including hiring and developing local talent. So, we may prioritize candidates with legal authorization to work full‑time in Singapore for this role, who do not require Bloomberg to sponsor their work authorization.