2025 Bloomberg Customer Support Representative Early Professional Program

Bloomberg Singapore Pte. Ltd.; Singapore; On-site; SGD 40,000 - 58,000; Full time

Job summary

A leading finance information and technology company is seeking an entry-level customer support representative in Singapore. In this dynamic role, you'll provide essential technical support and enhance client experiences, ensuring seamless access to Bloomberg's products. This opportunity includes extensive training and a pathway for career growth in a fast-paced environment. Proficiency in English and Mandarin is essential, along with a willingness to learn and a keen interest in financial markets.

Benefits

8-week training program

Career development opportunities

Mentoring and quality control involvement

Qualifications

• Bachelor's degree (or above) with an ability to start in Aug 2025.
• Up to 2 years of full-time work experience.
• Fluency in English and Mandarin for client management.

Responsibilities

• Provide technical support for Bloomberg software and hardware.
• Assist with client workflows and training on Bloomberg Terminal.
• Perform proactive outreach to clients for setup and support.

Skills

Customer Service

Problem Solving

Multi-tasking

Attention to Detail

Education

Bachelor's degree

Job description

The Company:
Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.
In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative - and in providing a work environment that encourages our employees to be their best.

What's The Role?

Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support team, which is a key part of our User Support business.

As a Bloomberg Customer Support professional, you have two critical focus areas: to provide excellent customer service to a broad range of clients, and ensure fast and effective management of various client workflows and Bloomberg terminal-related hardware/software issues.

You will be responsible for the installation and setup of Bloomberg software, license, and logins, configuration of proprietary hardware (such as biometric authentication device and keyboards), and other technical & login support for our mobile and desktop applications, over the phone, email and via Bloomberg Instant Messaging. We also conduct proactive outreach to clients for licenses, hardware, and software setups, to ensure our clients are able to access our products promptly, seamlessly and securely. You will also be collaborating with internal teams at different levels and across regions to resolve complex issues while maintaining effective communication and ensuring consistent adherence to company standard.

Secondly, you will connect with our clients, including CEOs and executive managers with access to proprietary data and information, and provide them with technical training on the Bloomberg Terminal, as well as connect them to various internal teams depending on the Bloomberg products and platforms they subscribe to. You will have the opportunity to work as part of our 500 strong distributed team, supporting our clients collectively in more than 15 languages.

Who you are:

You come to work with a purpose, understand the fast paced environment our clients work in, are curious and take pride in being customer service driven.

What's in it for you?

We provide all new hires an 8 week long training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.

You'll never stop learning...we'll invest in your career, and coupled with our unrivaled approach to career development, we will help you expand your skills and opportunities in this role through project involvements. Our Bloomberg Customer Support Representatives have the opportunity to be involved in mentoring, recruiting, quality control and idea generation.

You will have the opportunity to champion your career across the company. Our alumni have a diversity of successful career paths to: Analytics & Sales, Data, Technical Support, Finance, Enterprise Services and Corporate Admins.

This is an entry level role where you'll need to have:

• A minimum of a Bachelor's degree (or above) and the ability to start in Aug 2025

• Up to 2 years of full-time work experience

• Business proficiency and fluency in English and Mandarin to manage respective clients

• Ability to provide outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)

• A demonstrable interest in financial markets or technology and aspiration to work in the financial/fintech services industry (example: course of degree or work/internship experience or extracurricular activities)

• Exposure in customer support/managing stakeholders from various profile through school, work, internship or extracurricular activities

• Willingness to learn new technologies and ability to retain information

• Careful attention to detail, with an aptitude for working quickly and accurately

• Multi-tasking and problem solving skills as well as an ability to work independently and as part of a larger global team

• An interest in progressing a career within Bloomberg

We'd love to see:

• Curiosity to identify, research, and resolve customer technology, software and hardware issues

• Awareness of data management, privacy and information security

• Aptitude to work within highly connected and software-based system

You'll need to be able to:

• Occasionally work weekends or on a bank holiday (weekday off in lieu)