2 Months Temp Receptionist Officer @ Orchard - Up to $2.8K #HLV

Recruit Express Pte Ltd; Singapore; Presencial; SGD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Recruit Express Pte Ltd is seeking a hospitality-focused team member to work closely with the Residence Manager in delivering excellent guest services. You will respond promptly to guest inquiries, handle cashiering functions, and maintain professional relations with in-house guests.

Responsibilities include resolving complaints, following safety procedures, and providing accurate information on local attractions. The role requires a courteous, proactive attitude and adherence to policies.

Formación

• Experience in delivering courteous guest service and resolving guest concerns.
• Strong communication skills and ability to respond promptly to inquiries.
• Cashiering experience and understanding of standard policies & procedures.

Responsabilidades

• Work closely with the Residence Manager to provide courteous services to guests.
• Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, handling telephone calls promptly within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedures.
• Maintain good guest relations with in-house guests; project a courteous, hospitable attitude.
• Take ownership of problems and promptly handle guest complaints; escalate where needed; write glitch reports as required.
• Ensure guest room security, emergency and fire procedures are followed; promote Safe Deposit box usage in line with policies.
• Be familiar with SR facilities, major city attractions and events; provide accurate information to guests.

Conocimientos

Customer service

Communication

Cash handling

Guest relations

Descripción del empleo

Mon to Sun (including PH) – Any 5 days in a week (44 Hours work week)

45-minute break

Shift work (hours):

• 7am to 430pm
• 11am to 830pm
• 1pm to 1030pm
• 10pm to 730am

• Work closely with the Residence Manager and provide courteous services to guests.
• Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedures.
• Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
• Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.