1st Level IT Support (Contract)

Brunel; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the semiconductor industry is seeking a professional to deliver Deskside Support Services in Singapore. The role involves providing comprehensive hardware and software support, troubleshooting IT issues, and managing user requests in a timely manner. Ideal candidates will possess strong technical skills and a positive attitude towards user interactions.

Qualifications

• Experience in providing deskside support and troubleshooting for both hardware and software.
• Proficient in IT-supported PC issues and local support tasks.
• Ability to manage and document user requests effectively.

Responsibilities

• Provide comprehensive support for desktops and laptops, including installation and maintenance.
• Troubleshoot connectivity and configuration issues for on-site and remote users.
• Document end-user interactions and maintain operational documentation.

Skills

Troubleshooting

Client Lifecycle Management

Desktop Support

Google Enterprise Applications

Active Directory

Remote Access (VPN)

Job description

Our client is an American MNC in the Semiconductor industry with a good track record

Responsibilities

The contractor shall provide a qualified and competent professional resource to deliver the following Deskside Support Services (DSS) to the organisation, including but not limited to:

• Provide hardware and software support; including client life-cycle management and all standard management for the site.
• Provide requested assistance by end-users from the following channels: assigned tickets, user walk-up and calls, or assigned by the service manager.
• Responsible for installation, configuration and on-going maintenance and usability of desktop/laptop computers, printers, handheld/mobile devices, peripheral equipment and software within established standards and guidelines.
• Setup new clients and re-imaging their requests of standard laptops and desktops Dell/Mac.
• Troubleshoot issues with desktops and notebooks including: connectivity, blue screens, viruses and printing for both on- and off-site users; coordinate and schedule with Dell Engineers for on-site break-fix.
• Ability to provide troubleshooting assistance for IT-supported PC issues and local support; DHCP/DNS, Active Directory, wireless/wireless hotspots, printers, viruses, remote access (VPN) and Windows, Domain account issues.
• Support experience with Google Enterprise Applications, BOX, Video, WebEx and Audio (PDI) Conference.
• Remote and desk-side installation of various software packages, engineering tools, and patches utilizing Altiris.
• Manage all open requests in Broadcom’s ITSM system in a prompt and timely fashion; document all end-user interactions.
• Maintain a professional, patient and positive attitude towards users at all times.
• Prepare and/or maintain documentation for daily operations.

What you should do now

Apply to this job ad or send your CV across to me at [e-mail] for a confidential discussion.

(Brunel International South East Asia Pte Ltd, Registration Number: 199603098R | Company License Number : 16S8067 | Eve Ng EAP Registration Number R2198025.)