11-145 - Client Ambassador (Full-Time) - SC/Anaheim Emergency Shelter

The Salvation Army USA Western Territory; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

Join a compassionate organization dedicated to transforming lives. As an Ambassador, you'll play a vital role in ensuring the safety and well-being of homeless residents. This position involves light maintenance, housekeeping, and front desk duties, requiring a proactive approach to conflict resolution and care. You'll work in a supportive environment that values sound judgment and effective communication skills. If you're passionate about making a difference and helping others, this role offers a fulfilling opportunity to contribute to the community.

Qualifications

• 1 year of work experience required.
• CPR and First Aid certification within a month of starting.

Responsibilities

• Ensure the well-being and safety of homeless residents.
• Perform light maintenance and housekeeping duties.
• Assist with intake processes and front desk duties.

Skills

Trauma-Informed Care

Conflict Resolution

Effective Communication

Time Management

Basic Literacy

Education

High School Diploma or GED

Tools

Salvation Army Software

Office Equipment (fax, copy machines)

Job description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

Under the direction of the Site Supervisor, the Ambassador is responsible for helping transform the lives of our homeless residents by ensuring their well-being and safety. Responsibilities include performing light maintenance and housekeeping, assisting with the intake process, and front desk duties. The position involves three shifts, including some weekends. Specific duties vary by shift.

Essential Functions

Well-being of Residents

• Apply trauma-informed care approaches to support residents’ transformation.
• Use conflict resolution and de-escalation strategies with residents exhibiting disruptive behavior.
• Assist in serving food to residents.
• Refer residents to Case Managers as needed.

Security of Residents and Facility

• Patrol buildings and grounds hourly to ensure safety; check all doors, gates, and perimeter.
• Notify residents if their actions do not meet facility guidelines.

Light Housekeeping and Maintenance

• Change and launder bedding and towels.
• Sweep and mop resident rooms and dining areas; empty trash.
• Clean restrooms and laundry room; keep supplies stocked.
• Maintain grounds for safety and cleanliness.

Front Desk Duties

• Create a welcoming environment by monitoring the front desk, answering shelter phones, and handling intake during assigned shifts.
• Complete required data entry using Salvation Army software.

Driving (Optional/Preferred)

• Transport residents to resources and appointments throughout Orange County.
• Assist residents in moving into permanent housing or attending housing appointments.
• Maintain vehicles through cleaning and routine maintenance; record mileage; submit gas receipts and maintenance records.

Working Conditions

Must be able to walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously. Capable of grasping, pushing, pulling objects, reaching overhead, operating computers, fax, and telephone. Ability to lift up to 25 lbs.

Minimum Qualifications

• High School diploma or GED plus 1 year of work experience.
• If in recovery, must have at least one year of sobriety.
• Experience or basic knowledge of mental health, homelessness, and/or addictions preferred.
• Criminal background check required.
• Motor Vehicle Record check if applicable.
• Basic literacy and computer skills.
• CPR and First Aid certification to be obtained within one month of start date.

Skills, Knowledge, & Abilities

• Ability to exercise sound judgment independently.
• Good time management skills.
• Effective oral and written communication skills.
• Strong ethics and confidentiality understanding.
• Courteous interaction with visitors, clients, and staff.
• Proficiency with office equipment (fax, copy machines).
• Proactive in vehicle maintenance identification.