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1 Year Technical Service Specialist (Convertible)/ $3500 / West #ECT

RECRUIT EXPRESS PTE LTD

Singapore

On-site

SGD 60,000 - 80,000

Full time

14 days ago

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Job summary

A leading company in consumer goods is seeking a Technical Support Specialist to provide after-sales service and technical advice. This role involves troubleshooting, training, and product support to enhance sales efforts. Candidates should possess a diploma in engineering and relevant experience in consumer goods or related fields.

Qualifications

  • 1-3 years of relevant experience.
  • Experience in Consumer Goods or Building Materials is a plus.

Responsibilities

  • Provide technical advice on installation, operation, and maintenance of products.
  • Organize and deliver technical training to distributors and internal staff.
  • Handle technical claims from consumers and developers.

Skills

Technical support
Troubleshooting
Product knowledge
Training

Education

Diploma in Engineering

Job description

RESPONSIBILITIES

  • Providing after-sales service
  • Provide technical advice on installation, operation, maintenance and trouble shooting for products to consumers, developers, distributors and associates.
  • Inspect products at distributor warehouses and consumer facilities; Monitor inventory of spare parts for both repair and sales.
  • Provide & consult warranty procedure to customers.
  • Prepare claim statistics and follow up on replacement items.
  • Handle technical claims from key consumers and developers escalated from distributors or Call Center.
  • Collect any repair service charges and issue both sales and taxes receipts.
  • Organize and deliver technical training and product knowledge to distributors and internal staff.
  • Provide feedback on product performance, suitability and quality to drive improvement and new development of products.
  • Provide technical support to marketing and sales activities; Jointly responsible for potential projects sales activities with sales team, will need to meet up with potential customers & customers and provide appropriate technical specifications / resolutions to the business if required.

REQUIREMENTS

  • Diploma in Engineering with 1-3 years of relevant experiences
  • Experience in Consumer Goods, Real Estate Business and Building Materials a plus.

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin - Email: chloetan@recruitexpress.com.sg

Chloe Tan Hui Lin
CEI Registration No.: R1765524
Recruit Express Pte Ltd
EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

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