1 Year Customer Service Officer (Jurong Island)

Recruit Express Pte Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Service Officer to join their team at Jurong Island. This role involves acting as the first point of contact for customers, processing their orders, and ensuring a high level of customer satisfaction. Candidates should have strong communication skills and be proficient in query management. Opportunities include overtime pay, bonuses, and a collaborative work environment.

Benefits

Transport pickup from Lakeside

1.5 month completion bonus

14 days annual leave

Qualifications

• Experience in customer service roles required, preferably within a corporate environment.
• Strong communication skills and focus on customer satisfaction.
• Ability to work collaboratively with cross-department teams.

Responsibilities

• Act as first point of contact for customers to handle orders and inquiries.
• Coordinate with various departments to improve customer experience.
• Ensure accuracy in order processing and customer database management.

Skills

Customer Focus

Collaboration

Problem Solving

Communication

SAP Usage

Tools

SAP

Job description

1 Year Customer Service Officer (Jurong Island)

Salary up to $3.3K + overtime pay (& allowance) + $250 site allowance + 1.5 month completion bonus + 14 days AL

Jurong Island - Transport pickup from Lakeside at 7.15am / back to lakeside in the evening

• Acting as first point of contact for customers in handling customers’ orders and enquiries.
• Works in partnership with Sales / Marketing / Production and Distribution to meet the customer’s requirements and proactively seeks to maximise the customers experience (CX) at every opportunity.
• Seeks to reduce customer queries by acting as customer advocate and proactively reduces root cause issues.
• Works as key team player within the CSC Team and LGS, ensuring consistency of performance and meet the agreed KPIs.
• Acts as customers’ champion, and uses analysis and influence to drive continuous improvement between the business and our customers.
• Handles customers’ orders accurately. Ensures all important details are captured correctly in SAP or Gold during sales order creation. Check invoices before sending out to customers.
• Coordinates with customers on the status of orders and delivery dates.
• Provide effective responses and rapid resolutions to customer enquiries through close liaison with Operations, Distribution, Sales and Marketing.
• Coordinates the PSO services to customers and internal functions. Ensures all PSO events are recorded and have correct invoices for all PSO events.
• Influence the customers’ perception of Linde primarily through strong customer focus and professionally presented calls and replying emails. Adherence to call and email quality and performance accuracy against defined process.
• Build strong collaborative relationships with other departments particularly Sales, Marketing, Production and Distribution team. Work as a team on the root cause analysis and improvement that involves various department processes as appropriate and to improve business operations.
• Escalate to Customer Service Manager for the complex and non-routine issues. Seek guidance and alignment.
• Accurate and maximum utilisation of SAP functionality in maintenance of customer master database particularly Telequery to capture all customer enquiries.
• Establish compliance with Linde safety standard, policies and procedures
• Evidence a strong personal commitment to Safety in the Customer Service Team
• Promote corporate values of the company

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.