1 Year Contract Customer Service Executive (Financial Institution, up to $3,700) #BLM

1 Year Contract Customer Service Executive (Financial Institution, up to $3,700) #BLM

Jobs Responsibilities

• Provide quality support for incoming enquiries via calls, email, live chat and walk-in (occasional)
• Support customer queries from other channels – In-person, Email, Live Chat etc.
• Manage escalations, complaints and feedback received
• Support night desk duties on rotational basis
• Take ownership of client issues and follow through to resolution
• Participate in process improvement sessions and support delivery of client experience initiatives
• Make recommendations to improve or streamline current change practices to improve the customer experience, team productivity or operational efficiency

Job Requirements

• Min. 2-3 years of customer service experience
• Able to start work short notice

Application Procedures
Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
lynnmak@recruitexpress.com.sg
Recruit Express Pte Ltd (EA No. 99C4599)
We regret that only shortlisted candidates will be notified.