1 Year Contract Complaint Management- Banking Industry ($3,500 to $4,500) #NJA

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a dedicated Complaints Handling Specialist to manage and resolve customer complaints related to banking services. The ideal candidate should have a diploma or degree and at least 2-3 years of relevant experience. Strong problem-solving and customer service skills are essential for this role. Interested applicants can send their resumes to the provided email.

Qualifications

• Minimum 2-3 years of experience in banking or financial services.
• Strong ability to handle escalated complaints.

Responsibilities

• Investigate and resolve customer complaints regarding banking services.
• Serve as primary contact for escalated issues.

Skills

Customer service skills

Problem-solving skills

Effective communication

Education

Diploma/Degree in relevant field

Job description

We are seeking a dedicated and experienced Complaints Handling Specialist.

The Job:

• Receive, investigate, and resolve customer complaints related to banking services, credit cards, servicing issues, and Financial Advisor Act compliance
• Act as the primary point of contact for escalated complaints, ensuring timely and effective resolution

The Requirements:

• Min Diploma/ Degree Holder with Min 2-3 Years of relevant working experience in a Banking / Financial Institution

Interested applicants can send their detailed resumes to [e-mail] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599