1 Year Contract Bank Customer Complaints Management (Office Hours) #BLM

Jobs Responsibilities

• Receive, investigate, and resolve customer complaints related to banking services, credit cards, servicing issues, and Financial Advisor Act compliance.

• Act as the primary point of contact for escalated complaints, ensuring timely and effective resolution.

• Engage with customers through various channels (phone, face-to-face, email) to gather information, understand concerns, and provide solutions.

• Prepare detailed reports on complaint trends, issues analysis, and resolution outcomes for relevant stakeholders.

• Identify recurring issues and recommend improvements to enhance customer satisfaction and operational efficiency.

• Work closely with internal departments, including compliance, operations, and customer service, to address systemic issues and implement corrective actions.

• Liaise with external stakeholders, including regulatory bodies, to ensure compliance and effective resolution of complaints.

Job Requirements

• Prior experience in customer service/complaints handling preferred.

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
lynnmak@recruitexpress.com.sg
Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.