1 -6 Months Temp Call Centre Assistant/ Officer x 10 (Government Projects) #ECT

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A staffing service provider in Singapore is seeking customer service representatives to handle client communications and support. Candidates should possess at least an 'O' level education or equivalent and ideally have prior experience in office administration. This role requires a commitment of 3 to 6 months. Interested candidates are encouraged to apply via email.

Qualifications

• Minimum of 'O' level, Higher NITEC or Diploma is required.
• Prior office administration experience is preferred.
• Availability for 3 - 6 months commitment.

Responsibilities

• Act as the first point of contact for the customers.
• Support client calls and understand customer needs.
• Provide satisfactory explanations to customers and take remedial actions.

Skills

Customer service orientation

Communication skills

Problem-solving

Education

'O' level/ Higher NITEC/ Diploma in any discipline

Job description

Scope:

• Act as the first point of contact for the customers
• Supporting Client’s calls
• Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction
• Provide satisfactory explanations to customers and take remedial action where necessary
• Escalation of calls as needed - to alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
• Ad-hoc duties that related to contact centre projects.

Requirement

• Minimum 'O' level/ Higher NITEC/ Diploma in any discipline
• Preferably with prior office administration experiences
• Commit 3 - 6 months
• Working hours are 8.00am to 5.30pm or 8.30am to 6pm or 14.30pm to 24.00am* (Mon to Sun) (Any 5 days per week) OR Working hours are 8.30am to 6.00pm (Monday to Friday) & 8.30am to 1.00pm (Alternate Saturday)

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [e-mail]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified