Technical Service Manager – Liquid Packaging Board/Cartonboard

Billerud; Karlsborg; Hybrid; SEK 900,000 - 1,100,000; Full time

Benefits offered by this job

Hybrid work option

Performance bonus

Pension plan

Job summary

Billerud is seeking a Technical Service Manager for Liquid Packaging Board/Cartonboard at one of our mills in Sweden. You will handle technical customer issues, lead investigations, and coordinate with Sales, Production, and Logistics to ensure strong technical performance and customer satisfaction.

The role is hybrid with occasional travel to sites including Frövi, Gruvön, Gävle, Skärbacka or Karlsborg. You will be a key technical contact and drive continuous improvement in a global customer

Qualifications

• University degree in engineering or similar technical field.
• Documented experience from a technical, production or customer facing role within manufacturing or process industry.
• Ability to lead technical dialogues with customers in a structured and confident manner.
• Strong communication skills in both English and Swedish, both written and spoken.

Responsibilities

• Manage technical customer issues from dialogue to resolution.
• Lead technical investigations including root cause and gap analyses.
• Act as customer’s technical contact and coordinate internal expertise.
• Collaborate with Sales, Production, Product Management and Logistics.
• Support claims handling and credit note processes.
• Build strong customer relationships with clear expectations and boundaries.

Skills

Engineering mindset/degree

Technical leadership

Customer-facing

English & Swedish communication

Education

Engineering degree or equivalent

Job description

Job Description

At Billerud we believe that when we have tomorrow in mind, we will do our very best today. It is thanks to our employees that we are a world-leading company within the field of renewable paper and packaging materials. Do you want to realize your true value and work for a sustainable tomorrow? Join us!

We are now looking for a Technical Service Manager – Liquid Packaging Board/Cartonboard. You will be part of our Technical Service organization, working closely with our Liquid Packaging Board and Cartonboard business. The team supports customers globally by ensuring strong technical performance, professional customer dialogue and seamless collaboration between customers, sales and our production sites.

Your Main Tasks Will Be

• Managing technical customer issues related to liquid packaging board and cartonboard products, from initial dialogue to resolution
• Leading technical investigations, including root cause analysis and gap analysis
• Acting as the customer’s technical contact and coordinating internal expertise when needed
• Collaborating closely with Sales, Production, Product Management and Logistics
• Supporting claims handling and credit note processes
• Building strong customer relationships while setting clear expectations and professional boundaries

The position is located at any of following sites in Sweden, which are our mills: Frövi, Gruvön, Gävle, Skärblacka or Karlsborg. Occasional travel will occur in this position.

At Billerud, we put Safety First. Together we take great pride in our responsibility to contribute to a safe work environment. Please read more about our Safety First initiative here.

Qualifications

To succeed in this position, we believe you have:

• University degree in engineering or similar technical field, or equivalent experience
• Documented experience from a technical, production or customer facing role within manufacturing or process industry
• Ability to lead technical dialogues with customers in a structured and confident manner
• Strong communication skills in both English and Swedish, both written and spoken

Meritorious

• Understanding of production processes and quality parameters

For us, personality is important. To succeed in this position, we believe you are comfortable taking responsibility in complex situations where expectations may differ, and you have the integrity to represent Billerud even when delivering challenging messages. You are curious and analytical when investigating technical issues, structured in your way of working, and able to balance customer focus with business priorities.

Our values are very important for us and we believe that you recognize yourself in: We care for each other and We do what we say.

Contact

If you want to know more about the role you are welcome to contact recruiting manager Patrik Westlin, Senior Technical Service Manager, at [e-mail]

Billerud is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees and candidates.

Why us?

• A key role close to customers, products and production
• An opportunity to contribute to a more sustainable future
• Development and career opportunitiesPerformance-based bonus, occupational pension and a number of different benefits according to company policy.
• Opportunity to hybrid working according to company standard.

Our recruitment process

will include interviews, recruitment test, reference checks & alcohol- & drug test.

Do you want to help create a sustainable future through your work?

At Billerud, we are fully committed to reduce our and our customers carbon footprint by offering high-performance paper and packaging materials. We are convinced that the right solutions can be important toolsto help fight climate change. That's why we see it as our responsibility to enable the best packaging choices, for a better tomorrow.

Our proud history in the forestry and paper industry goes back more than 150 years. Since then, we’ve grown to what we are today: a world leading company in high-performing paper and packaging materials - passionately committed to sustainability, quality, and customer value. Our materials are the basis of packaging and paper products used by millions of people around the world, 24 hours a day, all year round.

We serve customers in more than 100 countries through our three business areas Liquid Packaging Board, Paper and Paper Board. Our nine production units are located in Sweden, USA, and Finland and we have around 5,200 employees in 16 countries. Our annual turnover is approximately SEK 40.5 billion and the share is listed on Nasdaq Stockholm. At Billerud we always put safety first, care for each other, and do what we say.

Join us in redefining sustainable packaging and drive meaningful change for a better tomorrow.