Services Manager Nordics, Services

Hexagon AB; Eskilstuna kommun; Hybrid; SEK 600 000 - 800 000; Full time

Job summary

A leading technology company in Eskilstuna is seeking a Services Manager to oversee daily operations of Field Service and drive customer satisfaction across the Nordic market. You will lead a team of Field Service Technicians, ensuring top-quality service delivery. The ideal candidate has an engineering degree, managerial experience, and is fluent in Swedish and English. This position offers a hybrid workplace, competitive benefits, and a focus on professional development.

Benefits

Wellness allowance of 3000 SEK/calendar year

Subsidized massage in the Eskilstuna office once a month

Qualifications

• 3-5 years’ experience delivering services to industrial customers, including commercial responsibility.
• 3-5 years’ managerial experience.
• Fluent in Swedish and English, both written and spoken.

Responsibilities

• Lead and manage the Service team delivering Installations, Maintenance, Calibration, and Repairs.
• Mentor and coach your team, fostering professional growth.
• Drive service business growth, profitability, and operational efficiency.

Skills

Excellent communicator

Team player

Structured and organized

Motivated to develop people and processes

Education

Engineering degree (BSc or MSc)

Tools

MS Office

ERP or Service systems

Job description

Are you a hands‑on leader with a passion for service excellence? Join us as our Services Manager, overseeing the daily operations of Field Service and driving customer satisfaction across the Nordic market. You’ll lead a team of Field Service Technicians, Technical HW Support, and Service Coordinators, ensuring top‑quality service delivery while developing your team’s skills and capabilities.

Take ownership of our service operations and help shape the customer experience in the Nordic region. If you thrive on leadership, process optimization, and delivering exceptional service, we want to hear from you!

Job Responsibilities

• Lead and manage the Service team delivering Installations, Maintenance, Calibration, Service Contracts, Repairs, and Spare Parts.
• Mentor and coach your team, fostering professional growth and expertise.
• Plan and optimize personnel scheduling and service requests.
• Drive service business growth, profitability, and operational efficiency.
• Continuously improve processes, routines, and KPIs.
• Collaborate with EMEA Service Managers and Nordic colleagues to enhance customer offerings and communication.
• Oversee inventory and facility management to ensure seamless operations.
• Report results and KPIs to management.

Qualifications

• Engineering degree (BSc or MSc)
• 3–5 years’ experience delivering services to industrial customers, including commercial responsibility
• 3–5 years’ managerial experience
• Experience in metrology and/or machine tool equipment is a plus
• Proficient in MS Office; experience with ERP or Service systems is advantageous
• Valid B driving license
• Fluent in Swedish and English, both written and spoken

Your profile:

• Excellent communicator and team player
• Structured, systematic, and organized
• Motivated to develop both people and processes

What we offer:

• Collateral bargaining agreement
• Wellness allowance of 3000 SEK/calendar year
• Option to get subsidized massage in the Eskilstuna office once a month

Security Notice

Hexagon posts all official job opportunities on eithercareers-manufacturing.hexagon.com or careers.hexagon.comand communicates only from email addresses ending [e-mail]. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us [e-mail].

Information at a Glance: Job Title: Services Manager Nordics | Job Function: Technical Service & Support | Job Location (Short): Eskilstuna, SWE, 633 62
Workplace Type: Hybrid | Workplace Details: Eskilstuna | Req ID: 2377 | Apply now

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.