Service Operations Manager

CLER; Stockholms kommun; On-site; SEK 658,183 - 877,577; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Collaboration with senior leadership

Job summary

A pioneering clean air technology company is seeking a Service Operations Manager in Stockholm, Sweden. This role involves building and managing installation and service ecosystems, overseeing partner onboarding, and ensuring compliance with quality standards. Candidates should have 4–9 years of experience in service operations or partner management, preferably with a background in technical environments like HVAC. Competitive compensation and a mission-driven environment are offered.

Qualifications

• 4–9 years’ experience in service operations, field operations, or similar.
• Background in HVAC or building services is a plus.
• Fluent in English; additional languages are a bonus.

Responsibilities

• Build and run installation and service ecosystem.
• Manage installation partners and define workflows.
• Organize training and ensure quality standards are met.

Skills

Service operations

Partner management

Technical project management

Excellent communication

Job description

About CLER

At CLER, we're redefining clean air. CLER is a deep-tech start-up that is revolutionising global air purification. Our cutting‑edge, filter‑free purification technology delivers ultra‑clean air while requiring no maintenance, consuming less energy, and delivering a much more sustainable solution. Why this matters: 99% of the world’s population breathes air that fails to meet WHO guidelines, causing more than seven million deaths each year. Indoor air quality is often 2–5x worse than outdoor air, even though we spend 90% of our lives indoors. CLER's technology is backed by smart Swedish engineering and rigorous innovation. We believe in creating effortless, reliable air quality solutions that work for everyone, without compromise. We aim to become the new global standard in air filtration. Our ambition is to redefine how the world cleans its air - by cutting waste, reducing CO₂ emissions and protecting public health.

About theRole

As Service Operations Manager, you will build and run CLER’s installation and service ecosystem from the ground up. You will identify and manage our installation partners, define and optimise installation workflows, organise technical training and ensure every delivery meets CLER’s quality standards.

This is a highly operational, relationship‑driven role at the centre of our scale‑up journey, owning the full lifecycle from partner onboarding to installation execution to ongoing support.

What you will be doing

Partner Network

• Identify, qualify and onboard installation partners across target markets

• Drive contracting, pricing, SLAs and capability evaluation

• Maintain a structured partner database and continually expand the network

Installation & Service Processes

• Define, document and continuously improve installation workflows

• Ensure compliance with technical standards, safety guidelines and commissioning routines

• Build a consistent “CLER installation playbook” for partners and internal teams

• Coordinate pre‑installation checks, scheduling inputs and post‑installation sign‑off

Training & Certification

• Plan, organise and deliver installation training sessions (on‑site and digital)

• Develop training materials together with Product, Engineering and Support

• Establish a partner certification model with levels, renewals and quality gates

Quality & Support

• Be the first operational point of contact for partner questions

• Monitor installation KPIs: lead time, quality, first‑time‑right, partner performance

• Escalate technical issues and drive root cause elimination with Engineering

• Set up routines for warranty, maintenance and future service offerings

Operational Foundations

• Maintain structured documentation and operational data flows

• Support the selection and rollout of tools for planning, scheduling and partner management

• Collaborate closely with Sales, Product, Engineering and Operations to ensure readiness for scale

Whom are we looking for

• 4–9 years’ experience in service operations, field operations, partner management, installation coordination, vendor management or technical project management

• Background working with HVAC, building services, kitchen equipment, mechanical installations, or similar technical environments is a major plus

• Highly structured with a strong sense of ownership and operational discipline

• Excellent communicator who enjoys building relationships with technicians and partners

• Comfortable working hands‑on in a scale‑up with evolving processes

• Strong problem‑solver who spots issues early and implements practical solutions

• Fluent in English; additional languages are a bonus

What We Offer

• A central role in CLER’s European expansion

• Ownership of a core function with significant room to scale and shape the organisation

• A mission‑driven environment solving meaningful environmental and operational challenges

• Close collaboration with the founding team and senior leadership

• Competitive compensation and growth opportunities

Recruitment process

We’re reviewing applications continuously, so don’t wait to apply. This is a full‑time position based in Stockholm, Sweden. Swedish work permit is required.