Service Lead

SEGULA Technologies; Göteborgs kommun; On-site; SEK 1,100,000 - 1,500,000; Full time

Job summary

SEGULA Technologies in Sweden is seeking a highly experienced Service Lead to own a key operational leadership role within a complex, fast-paced customer delivery environment. You will act as the primary interface between delivery teams, management, and enterprise stakeholders, translating complex metrics into clear, actionable outcomes and driving performance, service levels, and customer trust.

The ideal candidate will have professional fluency in English; Swedish language skills are highly

Qualifications

• Professional fluency in English.
• Swedish language skills highly meritorious.
• Work Authorization: Valid work permit for Sweden / right to work in the EU prior to start. Application Process

Responsibilities

• Lead service delivery within your scope and manage day-to-day governance, KPIs, SLAs, and risk mitigations.
• Prepare and lead formal customer service reviews, manage demanding discussions, and handle service escalations constructively.
• Identify trends and deviations, answering critical operational questions: What happened? Why? What is the impact? What are we doing about it?
• Drive process quality, operational efficiency, and cross-functional alignment without relying on formal authority.

Job description

For our client, we are looking for a highly experienced Service Lead to take on a key operational leadership role within a complex, fast-paced customer delivery environment.

This position is ideal for an operational leader who takes genuine ownership of performance, service levels, and customer trust. Working as part of a collaborative leadership team, you will act as a primary interface between delivery teams, management, and enterprise stakeholders—translating complex operational metrics into clear, actionable outcomes.

Key Responsibilities

• Lead service delivery within your scope and manage day-to-day governance, KPIs, SLAs, and risk mitigations.
• Prepare and lead formal customer service reviews, manage demanding discussions, and handle service escalations constructively.
• Identify trends and deviations, answering critical operational questions: What happened? Why? What is the impact? What are we doing about it?
• Drive process quality, operational efficiency, and cross-functional alignment without relying on formal authority.

Essential Requirements

• Professional fluency in English. Swedish is highly meritorious.
• Work Authorization: Valid work permit for Sweden / right to work in the EU prior to start. Application Process

We are committed to creating an inclusive work environment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

SEGULA Technologies is a global engineering group, boosting the competitiveness of all major industrial sectors: automotive, aerospace, energy, rail, naval, life sciences, and telecoms. With a presence in more than 30 countries and 140 locations worldwide, the Group prioritizes close relationships with its clients, driven by the expertise of its 15,000 employees. As a leading engineering player putting innovation at the heart of its strategy, SEGULA Technologies manages large-scale projects, ranging from initial studies to industrialization and production. SEGULA TECHNOLOGIES is dedicated to gender balance and diversity, recognizing and recruiting talent of all backgrounds.