Service Delivery Manager

Eliq AB; Göteborgs kommun; Hybrid; SEK 700,000 - 1,100,000; Full time

Benefits offered by this job

Make a Real Impact

Work with leading Clients

Collaborate with a Talented Team

Job summary

A leading energy insights company in Göteborg is seeking a Service Delivery Manager to manage enterprise client relationships and oversee onboarding and project delivery. The role requires 4+ years in service delivery, strong communication skills, and technical fluency. Ideal candidates will have experience in SaaS environments, manage multiple projects, and ensure high service quality. Join a mission-driven team impacting the energy transition.

Qualifications

• 4+ years’ experience managing service or project delivery in SaaS or technology environments.
• Excellent communicator and relationship builder.
• Proven ability to manage multiple complex projects with structure.
• Technically fluent; confident discussing APIs and data flows.
• Self-driven with a proactive mindset.

Responsibilities

• Act as the main contact and trusted advisor for enterprise clients.
• Lead onboarding and integration projects, managing timelines.
• Manage multiple client relationships, ensuring satisfaction.
• Bridge business and technical conversations.
• Collaborate cross-functionally for successful launches.
• Recommend process enhancements for delivery efficiency.

Skills

Service delivery management

Relationship building

Project management

Technical fluency

Communication

SQL & Excel

Postman

Self-motivated

Tools

SQL

Excel

API tools (e.g., Postman)

Job description

Overview

Hi there! Want to help redefine how the energy industry connects with its customers?

At Eliq, we help energy companies and their customers make smarter, more sustainable choices. Our platform connects enterprises with millions of end-users, turning energy data into meaningful action.

We’re looking for a Service Delivery Manager to partner with enterprise clients—supporting smooth onboarding, building strong relationships, and driving ongoing value across our B2B and B2B2C products. If you excel at managing complex integrations and aligning business with tech, you’ll fit right in.

About the Role

Reporting to the Head of Delivery, you’ll lead the delivery journey for multiple enterprise clients—from implementation through to ongoing success. You’ll work closely with client IT and business stakeholders as well as Eliq’s internal developers, mapping systems, coordinating integrations, and ensuring our platform consistently delivers measurable value.

The position is hybrid, based in Gothenburg, Sweden.

This is a hands-on, relationship-driven role that blends project leadership, stakeholder management, and technical understanding. You’ll be the trusted partner for your clients and a key contributor to maintaining Eliq’s reputation for high-quality delivery.

Key Responsibilities

• Act as the main point of contact and trusted advisor for multiple enterprise clients, maintaining strong and long-term relationships
• Lead and coordinate onboarding and integration projects, managing timelines and ensuring smooth collaboration between client and internal teams.
• Manage multiple client relationships simultaneously, ensuring contractual commitments and SLAs are met while monitoring KPIs to maintain high service quality and customer satisfaction.
• Bridge business and technical conversations—translating requirements, resolving challenges, and maintaining alignment across stakeholders.
• Collaborate cross-functionally with developers, QA, and commercial teams to ensure successful launches and ongoing service improvements.
• Recommend and implement process enhancements that improve delivery efficiency and scalability.

Qualifications

• 4+ years’ experience managing service or project delivery in SaaS or technology environments, ideally serving enterprise clients
• Excellent communicator and relationship builder—able to influence and align both technical and commercial stakeholders.
• Proven ability to manage multiple complex projects with structure, accountability, and attention to detail.
• Technically fluent and curious; confident discussing APIs, integrations, and data flows.
• Hands-on experience with SQL, Excel, or API tools (e.g., Postman) is a plus for light troubleshooting or data exploration.
• Self-driven with a proactive, adaptable mindset and a passion for delivering excellent customer experiences.

Why Join Eliq?

• Make a Real Impact – Help energy utilities/retail and other industries accelerate the clean energy transition while improving end-customer experience.
• Work with leading Clients – Partner with some of the most innovative utilities and energy companies across Europe.
• Collaborate with a Talented Team – Join a mission-driven company with a culture of innovation, ownership, and growth.

About Eliq

Eliq is a leading company in the energy insights space ⚡, serving 30+ utilities across 13 European markets. Founded in 2015, Eliq is a VC-backed business with approximately 40+ employees. We are dedicated to improving the way energy is used by making sense of the world’s energy data, enabling businesses to build digital energy products and users to avoid energy wastage. Join us in fast-tracking the planet’s 🌍 transition to net zero.

Ready to Apply?

We think you’re excited to work with a team that moves fast, takes risks, and comes to work every day motivated to build solutions that impact millions of people. If this sounds like you, we’d love to hear from you!

Please apply with your CV in English.

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