Senior Software Consulting Engineer — AI & Security Leadership (Dubai Onsite)

Cisco

Åre kommun

Hybrid

SEK 1,074,000 - 1,879,000

Full time

14 days+

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Job summary

Cisco Systems is seeking a senior customer success advocate to drive business outcomes and deliver actionable insights for enterprise customers. You will lead strategic engagements, KPI reviews, and leverage AI tools to anticipate needs while coordinating with DevOps, service delivery, and product management. Occasional on-site support will be provided in Dubai.

You will join a global team with a focus on security, visibility, and insights, empowering customers in the AI era and beyond.

Qualifications

Bachelor’s degree or equivalent practical experience.
6+ years in customer success, technical support, or engineering in high-tech B2B.
Proficiency with Salesforce/Jira for case management and collaboration.
Technical expertise in LTE/5G networks, telecom protocols, and IoT.
Fluency in Arabic (native) and English for stakeholder engagements.
Experience with analytics, cloud/SaaS, and AI adoption.

Responsibilities

Act as primary advocate and trusted advisor for customers, driving business development and service excellence.
Lead strategic engagements and business reviews to communicate KPIs and deliver insights to leadership.
Leverage analytics and AI tools to anticipate customer needs and deliver innovative solutions.
Provide technical leadership within the team and across the technology domain.
Coordinate with DevOps, service delivery, and product management to align operations.
Visit and work onsite at customer sites in Dubai to build relationships and support objectives.