Senior Service Designer - End-to-End Service Experience

Nordic Investin Group Aktiebolag; Malmö; On-site; SEK 550,000 - 700,000; Full time

Job summary

Nordic Investin Group Aktiebolag is seeking a Senior Service Designer to shape service experiences across digital channels and frontline operations. You will map journeys, uncover friction, and guide multiple teams through discovery, design, and delivery while maintaining a clear focus on outcomes.

The role emphasizes senior-level judgment, the ability to communicate risk, and practical decision-making to move work forward.

Qualifications

• Strong service design or customer experience design experience.
• Excellent journey mapping and facilitation skills.
• Ability to work across digital and operational touchpoints.
• Experience translating insight into implementable service changes.
• Confidence with senior and frontline stakeholders.
• Professional English and clear visual communication.

Responsibilities

• Map current journeys, backstage processes and service dependencies.
• Conduct research with customers and frontline employees.
• Facilitate cross functional service design workshops.
• Prototype future service concepts and operating practices.
• Define measures for customer and operational outcomes.
• Support implementation so the design survives organisational handovers.

Skills

Service design

Customer experience

Journey mapping

Facilitation

Cross-functional collaboration

Stakeholder management

English communication

Visual communication

Job description

Nordic Investin Group Aktiebolag is seeking a Senior Service Designer to shape service experiences across digital channels and frontline operations. You will map journeys, uncover friction, and guide multiple teams through discovery, design, and delivery while maintaining a clear focus on outcomes.

The role emphasizes senior-level judgment, the ability to communicate risk, and practical decision-making to move work forward.