Scientific Customer Success Manager → Location: Lund, Sweden

Cytely; Sweden; Remote; SEK 700,000 - 900,000; Full time

Job summary

Cytely is seeking a scientist with strong microscopy and image analysis expertise to ensure customers thrive on Cytely’s platform. You will support users after onboarding, helping them gain maximum value and designing additional analysis pipelines. The role blends post-sales client care with light pre-sales and lead qualification.

Join Cytely to maintain long-term relationships, drive renewals, and identify upsell opportunities in a dynamic customer-facing environment in Sweden.

Qualifications

• PhD or MSc in biomedical sciences or related field.
• Hands-on experience with microscopy workflows and image analysis tools.
• Strong communication and problem-solving skills.
• Experience in customer-facing roles with ability to build long-term relationships.
• Flexible mindset for post-sales and occasional pre-sales activities.

Responsibilities

• Support customers after onboarding, ensuring smooth adoption and satisfaction.
• Develop and refine analysis workflows tailored to ongoing customer projects.
• Act as a trusted advisor to maintain relationships and drive renewals.
• Identify upsell opportunities and collaborate with the sales team.
• Occasionally qualify new leads and support early-stage discussions.

Skills

Microscopy workflows

Image analysis tools

Customer-facing

Relationship building

Pre-sales awareness

Education

PhD or MSc in Biomedical Sciences

Tools

Image analysis software

Job description

We are looking for a scientist with strong microscopy and image analysis expertise to ensure our existing customers thrive on Cytely’s platform. You will support users after onboarding, helping them gain maximum value, designing additional analysis pipelines where needed, and ensuring long-term satisfaction and renewal. While the role is primarily focused on customer success, it will also include light prospecting and lead qualification.

Key Responsibilities

• Support customers after onboarding, ensuring smooth adoption and satisfaction.
• Develop and refine analysis workflows tailored to ongoing customer projects.
• Act as a trusted advisor to maintain strong relationships and drive renewals.
• Identify upsell opportunities and collaborate with the sales team.
• Occasionally qualify new leads and support early-stage discussions.

Qualifications

• Advanced degree (PhD or MSc) in biomedical sciences or related field.
• Hands-on experience with microscopy workflows and image analysis tools.
• Strong communication and problem-solving skills.
• Experience in customer-facing roles, with the ability to build long-term relationships.
• Flexible mindset to contribute to both post-sales and occasional pre-sales activities.

Cytely is an equal-opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees.