Resident Experience Concierge | Digital & In-Person Support

Cambridge City Council; Stockholms kommun; On-site; SEK 366,000 - 397,000; Full time

Benefits offered by this job

LGPS Pension

Annual leave 25 days

Cycle to Work Scheme

Flexible working

Employee Assistance Programme

Wellbeing platform Your Care

Job summary

Cambridge City Council is seeking a dedicated Concierge Customer Service Advisor to deliver welcoming, professional support across Council services.

You will handle high volumes of enquiries, assist customers over the phone and in person, and help people access digital services and online forms. The role requires calm, accurate communication and a team-focused approach in a busy local government environment. Fixed-term for 1 year with full-time hours. Location Mandela House, Cambridge.

Qualifications

• GCSE English at grade A-C or equivalent.
• Experience in a high-volume, customer-facing environment.
• Comfort using computer systems to find information.
• Ability to work effectively with people and across teams.

Responsibilities

• Welcome customers at the first point of contact over the phone and in person.
• Undertaking face-to-face duties at Council offices to assist visitors.
• Handle a high volume of enquiries while maintaining excellent service standards.
• Support customers to use digital services and online self-service options.
• Resolve enquiries at the first point of contact where possible.
• Use Council systems to manage customer interactions.
• Work with colleagues across Council services to provide support.

Skills

Customer-focused

Communication skills

Digital literacy

Calm under pressure

Team player

Organised and detail-oriented

Education

GCSE English A-C or equivalent

Job description

Cambridge City Council is seeking a dedicated Concierge Customer Service Advisor to deliver welcoming, professional support across Council services.

You will handle high volumes of enquiries, assist customers over the phone and in person, and help people access digital services and online forms. The role requires calm, accurate communication and a team-focused approach in a busy local government environment. Fixed-term for 1 year with full-time hours. Location Mandela House, Cambridge.