Remote Customer Support Specialist - Flexible Hours

Capgemini; Stockholms kommun; Remote; SEK 320,000 - 520,000; Full time

Benefits offered by this job

Flexible work arrangements

Occupational pension

Health care allowance

Insurance

Parental benefits

Professional development (Coursera)

Job summary

Capgemini is seeking an experienced Administration Support professional to join our collaborative global team in Sweden. You will handle inquiries, support operations, and help deliver outstanding customer experiences across chat, email, and phone.

Fluent Nordic languages and English, strong Office and CRM skills, and a proactive, organized approach will help you thrive in our international environment. We offer flexible remote work, a strong benefits package, and opportunities across the

Qualifications

• Fluent in one or more Nordic languages and confident communicating in English.
• Experience in customer service, operations, quality management or a similar coordination role.
• Comfortable with Microsoft Office tools, CRM systems, and other customer service platforms.
• Analytical and solution-oriented mindset with a focus on continuous improvement.
• Proactive, organized, and comfortable working in an international environment.
• Enjoys building positive relationships and creating great experiences for customers.

Responsibilities

• Handle customer inquiries via chat, email, and phone, ensuring a positive customer experience.
• Investigate and resolve customer issues, providing accurate and timely solutions.
• Build strong customer relationships through professional and engaging communication.
• Collaborate with internal teams to ensure efficient and effective case resolution.
• Maintain accurate records of customer interactions and cases.
• Identify recurring issues and contribute to process improvements and knowledge base development.

Skills

Customer service

Communication

Analytical thinking

Organizational skills

MS Office

CRM systems

Tools

CRM systems

MS Office

Job description

Capgemini is seeking an experienced Administration Support professional to join our collaborative global team in Sweden. You will handle inquiries, support operations, and help deliver outstanding customer experiences across chat, email, and phone.

Fluent Nordic languages and English, strong Office and CRM skills, and a proactive, organized approach will help you thrive in our international environment. We offer flexible remote work, a strong benefits package, and opportunities across the