Product Support Specialist I Hybrid

Thomson Reuters

Göteborgs kommun

Hybrid

SEK 360,000 - 517,000

Full time

6 days ago

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Benefits offered by this job

Hybrid Work Model

Flex My Way policy

Career Development

Industry Benefits

Culture and Inclusion

Social Impact

Real-World Impact

Job summary

Thomson Reuters, in collaboration with Pagero, seeks a Product Support Associate I to assist customers with our cloud-based network solutions. You will handle inquiries, investigate issues, and guide users through our Case Management System via chat and phone.

A diverse, supportive team environment awaits in Madrid with hybrid work options. The role emphasizes rapid learning, problem-solving, and customer-first service, with opportunities for growth within a global tech leader and a commitment

Qualifications

Completed upper secondary education.
Post-secondary education in systems science, IT or technology is a merit.
Strong interest and understanding of technology.
Fluent in Swedish and English (written and spoken).
Willingness to undertake shifts (occasional bank holidays).

Responsibilities

Help customers resolve questions related to our software, including investigating invoice issues and using cases and chat.
Guide customers through Pagero's services, teaching them how to navigate and accomplish tasks.
Be part of a diverse team of supportive colleagues handling cases of varying difficulty.