Premium Travel Advisor — Swedish/English Support & Growth

Concentrix; Jönköpings län; On-site; SEK 109,000 - 140,000; Full time

Benefits offered by this job

25% SAS fares discount

Private healthcare package

Fully paid 2-month training

International and diverse work env.

Coaching and mentoring

Modern Warsaw office

Job summary

SAS Airlines is seeking a Travel Advisor to handle premium customer inquiries and assist with ticket purchases and travel support. You will respond to questions, help customers navigate payment options, and resolve travel issues while building trusted relationships.

The role involves direct customer interaction via calls and chat, contributing to a high-quality service standard. Training is provided in Warsaw, blending learning by doing with a dedicated training buddy to ensure smooth onboarding

Qualifications

• Fluent in Swedish (C1) and English (B2) communication.
• Helpful and collaborative spirit.
• Excellent listening and clear communication.

Responsibilities

• Be the 1st point of contact for premium travel inquiries.
• Assist in purchasing airline tickets and handling payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls and chat.
• Foster enduring relationships to build trust.

Skills

Swedish (C1)

English (B2)

Job description

SAS Airlines is seeking a Travel Advisor to handle premium customer inquiries and assist with ticket purchases and travel support. You will respond to questions, help customers navigate payment options, and resolve travel issues while building trusted relationships.

The role involves direct customer interaction via calls and chat, contributing to a high-quality service standard. Training is provided in Warsaw, blending learning by doing with a dedicated training buddy to ensure smooth onboarding