Travel Advisor for SAS with Swedish (Relocation to Warsaw)

Concentrix; Umeå kommun; On-site; SEK 57,000 - 83,000; Full time

Benefits offered by this job

Discounts on SAS fares

Private healthcare

2-month paid training

International work environment

Growth coaching/mentoring

Central Warsaw office

Job summary

SAS Airlines, in partnership with Concentrix, is seeking a Travel Advisor to handle premium customer inquiries and support for Nordic routes. No prior experience required; a genuine customer‑service mindset and collaboration are valued.

You will be the first contact for premium travel inquiries, assist with ticket purchases and payments, support travel difficulties, and communicate via calls or chat. The role is based in Warsaw with a 2‑month paid training, healthcare, discounts, and an

Qualifications

• Fluent Swedish and English proficiency.
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener with clear communication.
• Sharp eye for accuracy and highly organized.

Responsibilities

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls / chat.
• Foster enduring relationships with customers for building trust.

Skills

Swedish (C1)

English (B2)

Job description

Travel Advisor for Nordic Premium Airline SAS with Swedish

Job Description

Are you ready to embark on your career journey in the dynamic field of exploring premium customer flights to the best destinations across the globe?

For our client - SAS Airlines, we are seeking a motivated and aspiring person who would handle all questions and support direct customers that have their trips organized by the carrier. No prior experience is necessary, just a genuine interest and a helpful and collaborative nature!

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our requirements:

• Fluent in written and spoken Swedish (C1 level) and English (B2 level)
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What we offer:

• 25% discounts on SAS fares.
• A private healthcare package with quality life insurance.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.

Location:

Language Requirements:

Time Type:

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