OPS Support Agent Hourly

FedEx; Stockholms kommun; On-site; SEK 250,000 - 380,000; Full time

Benefits offered by this job

Training provided

On-the-job learning

Extensive learning resources

Tuition assistance

Employee assistance program

Employee shipping discount

Job summary

FedEx in Sweden is seeking an Operations Support Agent to help ensure packages arrive on time. You will handle customer inquiries, coordinate with drivers, and monitor shipments using the in-house tracking system.

Join a team that values clear communication, accuracy, and teamwork. Training and development resources are available, with opportunities for career growth within a global logistics leader.

Qualifications

• Excellent communication and social skills.
• Ability to work in a fast-paced environment with tight deadlines.
• Strong time management and attention to detail.

Responsibilities

• Ensure urgent packages reach the correct location on time.
• Answer incoming calls regarding shipment collection and delivery inquiries.
• Investigate failed deliveries or collections and reschedule for next-day delivery.
• Enter data into the in-house tracking system.
• Collaborate effectively with the team, manager, and other operations stations.
• Adhere to FedEx processes, procedures and regulatory requirements.

Skills

Communication

Fast-paced environment

Time management

Job description

Position Summary

We have an exciting opportunity for you to join our team of Operation Support Agents.

What you will be doing

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

What do you bring with you

• Good communication and social skills
• Ability to work in a fast‑paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

What do we offer

• Attractive compensation package
• Training to get you started and on‑the‑job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced‑rate shipping
• Great career opportunities
• FedEx is one of the world's most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.