Operation Manager - West Sweden Region

Basta; Stockholms kommun; Sur place; SEK 550 000 - 750 000; Plein temps

Avantages offerts par ce poste

Referral bonus scheme

Shared accommodation

International career opportunities

Genuine hospitality team

Résumé du poste

Basta is seeking an Operations Manager to partner with restaurant leaders across western sites, driving day-to-day operations, openings and performance while delivering consistent guest experiences.

You will recruit, train and develop teams, monitor KPIs, and travel between sites to support operations directly. This role suits a hands-on leader with a growth mindset and strong communication skills.

Qualifications

• GM or Senior AGM or Ops Manager in busy restaurant environments.
• Experience running high-volume units with strong operational results.
• Multi-site or area support experience.
• Strong understanding of restaurant KPIs and service standards.
• Hands-on approach to support teams in operations.
• Willingness to travel between locations.
• Strong communication and ability to work with diverse teams.
• Growth mindset and ambition to build something long-term.

Responsabilités

• Support restaurant openings and upcoming sites.
• Work with GMs and restaurant teams to improve daily operations and service standards.
• Support recruitment, training and team development across area.
• Follow up on KPIs, operational performance and action plans.
• Help restaurants improve consistency, structure and guest experience.
• Travel between sites and support teams directly when needed.
• Build strong relationships with managers and help them grow into leaders.

Connaissances

GM/Ops Manager

High-volume operations

Multi-site support

KPIs & service standards

Hands-on leadership

Travel between sites

Communication skills

Growth mindset

Description du poste

Dream Big - Join Basta Operational Team!

About Basta

Basta is more than a restaurant—it is a place where people connect. Inspired by the warmth and spirit of Italy, we bring together great food, genuine hospitality and passionate teams to create memorable experiences for every guest. Whether you're in the kitchen or on the floor, you'll be part of a team that brings energy, personality and pride to everything it does.

Part of Urban Italian Group

Urban Italian Group is one of Europe's fastest‑growing hospitality groups, bringing together distinctive restaurant brands, passionate people and memorable guest experiences. As we continue to grow, so do the opportunities for those who want to build their careers with us.

The Role

As Operations Manager, you will work closely with restaurant leaders to strengthen day‑to‑day operations in our western sites, support new openings, drive performance and help teams deliver consistent guest experiences. This is a hands‑on role for someone who enjoys being close to the restaurants, building strong teams and turning plans into action.

What you'll be doing

• Supporting restaurant openings, including upcoming sites and future expansion plans.
• Working closely with GMs and restaurant teams to improve daily operations and service standards.
• Supporting recruitment, training and team development across your area.
• Following up on KPIs, operational performance and action plans.
• Helping restaurants improve consistency, structure and guest experience.
• Travelling between sites and supporting teams directly when needed.
• Building strong relationships with managers and helping them grow into stronger leaders.

You'll thrive in this role if you

• Previous experience as a General Manager, Senior AGM or Operations Manager in busy restaurant environments.
• Experience running high‑volume units and managing strong operational results.
• Some multi‑site, taskforce or area support experience.
• Strong understanding of restaurant KPIs, service standards and team performance.
• A hands‑on approach and willingness to support teams directly in the operation.
• Flexibility to travel between locations.
• Strong communication skills and the ability to work with different teams and personalities.
• A growth mindset, strong work ethic and ambition to help build something long‑term.

Our culture and values

We believe we work with people, not food. Guided by our values of Trust, Inclusion, Passion and Entrepreneurship, we’re committed to creating a workplace where everyone feels welcome, valued and empowered to grow.

What do we offer?

• Be part of one of Europe's fastest‑growing hospitality groups.
• Build your career across multiple brands and countries.
• Work alongside talented people who genuinely love hospitality.
• International career opportunities.
• Referral bonus scheme.
• Shared accommodation (where applicable).
• Friends for life.

Urban Italian Group is committed to fair and inclusive recruitment. We welcome applications from people of all backgrounds. If you need a reasonable adjustment at any stage of the selection process, please tell our Talent Acquisition Team.