Nordic Customer Care Specialist — Hybrid & Growth

American Express; Stockholms kommun; Hybrid; SEK 400 000 - 600 000; Full time

Job summary

A global financial services company is seeking a Customer Care Professional in Stockholm. This role requires at least two years of customer service experience and fluency in Nordic languages. You will be the first point of contact for customers, addressing their inquiries and ensuring exceptional service. This position offers a hybrid working model and a range of benefits to support your well-being.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical benefits

Flexible working model

Paid parental leave

Access to wellness centers

Career development opportunities

Qualifications

• 2 years of work experience in customer service roles.
• Strong communication skills in at least two Nordic languages.

Responsibilities

• Act as the first point of contact for customers.
• Handle various customer requests via phone.
• Promote a customer-first mindset in service delivery.

Skills

Customer service experience

Communication in Swedish

Communication in Finnish

Communication in English

Job description

A global financial services company is seeking a Customer Care Professional in Stockholm. This role requires at least two years of customer service experience and fluency in Nordic languages. You will be the first point of contact for customers, addressing their inquiries and ensuring exceptional service. This position offers a hybrid working model and a range of benefits to support your well-being.