Nordic Cluster Service Business Controller

Miele; Solna kommun; On-site; SEK 700,000 - 950,000; Full time

Job summary

Miele in Solna, Sweden, invites a Business Controller to lead the financial steering of the Nordic Customer Service P&L across Denmark, Finland, Norway and Sweden. You will partner with the Nordic Service Director and leadership team to translate financial and operational insights into actions, ensuring robust planning, forecasting, performance management and strategic decision support.

The role sits at the intersection of Finance and Operations with exposure to regional service management and

Qualifications

• University degree in Business Administration, Finance, Accounting or related discipline.
• Professional finance qualification (CPA, ACCA, CIMA) advantageous.
• Experience in Business Controlling, FP&A, and Finance Partnering within international/matrix organisations.

Responsibilities

• Act as primary finance business partner to the Nordic Cluster Service Director and leadership team.
• Own the financial steering of the regional Customer Service P&L, ensuring accurate planning and profitability.
• Lead budgeting, forecasting and performance management across the region.
• Develop a consistent performance management framework for Customer Service data in the Nordics.
• Drive harmonisation and continuous improvement of regional/global finance processes.
• Collaborate with regional service controlling and FP&A/Accounting teams across markets.

Skills

Business partnering

FP&A

Commercial mindset

Analytical skills

Education

University degree in Business Administration, Finance, Accounting or related discipline

Professional finance qualification (CPA, ACCA, CIMA) advantageous

Job description

About Miele

How does a family-owned company become the global market leader in the premium segment for domestic appliances and a trusted partner for solutions in commercial and medical technology? By striving to always do better and to keep improving. This mindset defines what it means to work at Miele and drives the success of our products. Our approximately 23,000 employees can rely on one thing: those who embrace our commitment to quality will grow – both personally and professionally.

At Miele, we create products and services that stand for uncompromising quality. We do this with people who take responsibility, collaborate across borders, and strive for continuous improvement.

For our Nordic cluster, we are looking for a Business Controller to lead the financial steering of our Domestic Customer Service business across Denmark, Finland, Norway and Sweden.

You will report to the Regional Service Controller for the Northwestern Europe Region (NWE) consisting of BeLux, France, Netherlands, Great Britain, Ireland, South Africa and the Nordics ; and act as a trusted business partner to the Nordic Service Director and Customer Service Leadership Team, driving financial transparency, performance and profitable growth. You will play a key role in translating financial and operational insights into business actions, ensuring robust planning, forecasting, performance management and strategic decision support.

This is an international role at the intersection of Finance and Operations, offering significant exposure to cluster service management and regional finance stakeholders.

Your key responsibilities:

Financial Steering and Business Partnering

• Act as the primary finance business partner to the Nordic Cluster Service Director and leadership team, providing insights, challenge and guidance to support strategic decision-making.
• Own the financial steering of the regional Customer Service P&L, ensuring accurate planning, transparency, profitability and alignment with strategic objectives.
• Lead budgeting, forecasting and performance management processes across the region.
• Deliver actionable financial insights and recommendations to support decision-making and resource allocation.
• Evaluate investments and business opportunities through robust business case development and financial analysis.

Strategic and Operational Finance Leadership

• Lead the development of a consistent performance management framework and ensure a single source of truth for Customer Service financial and operational data in the Nordics.
• Drive harmonisation, standardisation and continuous improvement initiatives across regional and global finance processes.
• Support strategic transformation projects and actively contribute to best-practice sharing across markets to strengthen long-term business performance and growth.

Team Collaboration

• Collaborate closely with the regional service controlling team consisting of three Service Cluster Controllers across the Northwestern Europe Region
• Drive performance and foster collaboration across countries and finance communities including FP&A and Accounting teams within the Nordic cluster to ensure alignment of reporting, planning and performance management activities.'

Location:

This position is located in our new Solna, Stockholm office and requires a work permit in Sweden.

What You Bring:

Expertise & Education

• University degree in Business Administration, Finance, Accounting or a related discipline; a professional finance qualification (CPA, ACCA, CIMA or equivalent) is an advantage.
• Significant experience in Business Controlling, FP&A, Commercial Finance or Finance Business Partnering within an international and matrix organisation.

Business & Analytical Skills

• Proven track record of delivering complex finance initiatives and driving operational improvements
• Strong business acumen and a commercial mindset
• Ability to communicate complex financial information clearly and effectively

Experience

• 1 to 3 years experience working in a multinational, multilocation and multilingual environment
• Excellent command of English (written and spoken) ; another language of the cluster is an advantage
• Structured, detail-oriented, and collaborative communication style

What We Offer:

An independent, exciting and versatile job, with the global support of a well-established international company as well as the opportunity for continuous development. We have good employment conditions and a supportive working environment. We value our open and warm company culture with diversity and inclusion.