Market Research Associate (German speaking) - Remote

M3 USA; Göteborgs kommun; On-site; SEK 357,000 - 580,000; Full time

Job summary

M3 Gothenburg-based QQFS role seeks a Panel Recruitment Specialist to support Nordic and Benelux studies. You will reach out to M3 Global Research panelists, conduct calls to recruit respondents, schedule interviews, and drive panel-building initiatives in Scandinavia and other markets.

Coordinate with project teams to deliver studies on time and meet targets. Fluency in German and English, strong communication, and meticulous detail are essential.

Qualifications

• Fluency in German and English.
• Clear verbal and written communication with diverse audiences.
• Proficient PC skills including Microsoft Office, Internet and email tools.
• Detail oriented with analytical and investigative skills.
• Ability to ask probing questions and provide clear support.

Responsibilities

• Recruit respondents for projects in Nordic regions and beyond.
• Schedule interviews and manage panel recruitment timelines.
• Execute panel-building initiatives in Scandinavia.
• Resolve inquiries with effective solutions and update project teams.
• Maintain relationships with panel members and ensure data quality processes.

Skills

German

English

Communication

PC skills

Analytical

Questioning

Job description

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

About the Business Division:

This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.

Job Description

Essential Duties and Responsibilities

Including, but not limited to the following:

Project Recruitment

• Ensure that recruitment tasks assigned for projects in Austria, Switzerland regions and any other QQFS assigned markets are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for allocated markets are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for region
• and any other QQFS assigned markets are fully executed
• Execute the allocated panel building initiatives in Scandinavia region
• and any other QQFS assigned markets are fully executed
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

Qualifications

Knowledge, Skills, Abilities

• Fluency in German and English
• Exhibit clear and effective communication both verbally and written with diverse audiences
• Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities
• Detail oriented with excellent analytical and investigative skills
• Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.

Additional Information

Working hours: 09:00 - 17.30 CET , rotating twice a week to 9.30 - 18:00 CET (days will be confirmed on a monthly basis

About the Business Division:

This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.

Job Description

Essential Duties and Responsibilities

Including, but not limited to the following:

Project Recruitment

• Ensure that recruitment tasks assigned for projects in Austria, Switzerland regions and any other QQFS assigned markets are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for allocated markets are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for region
• and any other QQFS assigned markets are fully executed
• Execute the allocated panel building initiatives in Scandinavia region
• and any other QQFS assigned markets are fully executed
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

Qualifications

Knowledge, Skills, Abilities

• Fluency in German and English
• Exhibit clear and effective communication both verbally and written with diverse audiences
• Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities
• Detail oriented with excellent analytical and investigative skills
• Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.

Additional Information

Working hours: 09:00 - 17.30 CET , rotating twice a week to 9.30 - 18:00 CET (days will be confirmed on a monthly basis