Lead Product Designer - AI Experiences

Netigate Ltd; Stockholms kommun; Hybrid; SEK 550,000 - 750,000; Full time

Benefits offered by this job

Opportunities for professional growth

Inclusive work environment

Team celebrations and events

Job summary

Netigate Ltd in Stockholms kommun is looking for a Lead Product Designer to shape customer engagement across their AI-driven platform. The role involves defining AI experiences, collaborating with Product and Engineering teams, and transforming complex workflows into intuitive designs.

Ideal candidates have several years of experience in product design, a strong understanding of user research, and proficiency with AI-enhanced design tools like Figma. Join an inclusive company focused on professional growth and innovative product solutions.

Qualifications

• Several years of experience in Product Design, UX, or related roles.
• Strong product thinking and ability to simplify complex workflows.
• Fluency with AI-enhanced design and prototyping workflows.

Responsibilities

• Own and evolve the end-to-end product experience.
• Define how AI and agentic experiences should behave.
• Translate customer problems into intuitive product experiences.
• Drive product discovery through prototyping and validation.
• Help unify multiple SaaS products into one coherent platform.

Skills

Product Design

User Experience (UX)

Product Experience

Product Discovery

User Research

Behavioral Analysis

Figma

Analytical Tools

Job description

Your Role at a Glance

As Lead Product Designer, AI Experiences, you will shape how customers engage with our platform across the full product journey – from onboarding and core workflows to AI‑powered guidance and decision‑making. This role goes beyond interface design. You will help define how AI, automation, and connected product experiences can transform the way enterprise customers work with feedback and insights. Working at the intersection of product strategy, user behaviour, systems thinking, and AI‑native design, you will turn complex workflows into intuitive, high‑impact experiences that build trust, drive adoption, and support long‑term customer value. You will collaborate closely with Product, Engineering, and Customer‑facing teams to explore, prototype, validate, and continuously improve experiences across the platform. We are looking for a designer who thinks in systems, workflows, and customer outcomes – not just screens and interfaces.

Your Key Responsibilities

• Own and evolve the end‑to‑end product experience across discovery, onboarding, workflows, AI‑assisted interactions, and core platform journeys.
• Define how AI and agentic experiences should behave within enterprise SaaS workflows, balancing usability, transparency, trust, and efficiency.
• Translate customer problems, behavioural insights, and business priorities into intuitive product experiences and validated design hypotheses.
• Drive product discovery together with Product Managers and Engineers through rapid prototyping, experimentation, and customer validation.
• Design and prototype experiences using AI‑native tooling (Claude, Lovable, Replit, Figma AI, etc.) to accelerate iteration and decision‑making.
• Contribute to product strategy by identifying workflow friction, opportunity areas, and experience improvements that drive measurable business outcomes.
• Run user research, customer interviews, usability testing, and behavioural analysis to uncover customer needs and validate solutions.
• Use product analytics and experimentation frameworks to continuously improve adoption, engagement, retention, and customer satisfaction.
• Help unify multiple SaaS products into one coherent platform experience, including navigation patterns, interaction models, terminology, and design systems.
• Collaborate closely with Engineering teams to ensure experiences are technically feasible, scalable, and implemented with high quality.
• Champion a modern, AI‑native design culture focused on simplicity, experimentation, speed, and measurable customer value.

Your Profile

• Several years of experience in Product Design, UX, Product Experience, or related roles within SaaS or digital product companies.
• Strong product thinking and ability to simplify complex workflows into intuitive customer experiences.
• Experience working closely with Product Managers and Engineers in fast‑moving, cross‑functional environments.
• Strong skills in product discovery, user research, behavioural analysis, and translating customer insights into validated product decisions.
• Fluency with AI‑enhanced design and prototyping workflows and Figma.
• Experience using analytics and experimentation tools such as Mixpanel, Amplitude, Optimizely, or similar platforms.
• Understanding of AI‑native interaction patterns, conversational interfaces, copilots, or workflow automation is a strong plus.
• Ability to balance customer needs, technical constraints, and business priorities pragmatically.
• Strong systems thinking and experience contributing to scalable UX patterns or design systems.
• Experience in enterprise SaaS, retail, banking, customer experience, or data‑heavy products is highly valued.

What you can expect

• The opportunity to make a meaningful impact by helping shape seamless customer experiences in an AI‑driven SaaS platform, while working closely with ambitious Product, Engineering, and Customer teams.
• An inclusive and supportive work environment where diversity and creativity are celebrated.
• An environment where your ideas are valued, and you have the opportunity to make a meaningful contribution from the start.
• Opportunities for professional growth and career advancement within an international growing company.
• No matter your role, whether you're just starting out or in a leadership position, we focus on the value you bring to the table. Creativity and impact are what matter most.
• We believe in celebrating our achievements. Wether it's a summer festival or New Year's party: we make sure to enjoy our successes and build strong team connections.

We encourage all applicants to consider submitting an anonymous CV as part of our commitment to fostering a non‑discriminatory and inclusive recruitment process. In line with this, we aim to ensure transparency around compensation and will share indicative salary ranges during the initial conversation.