Integrations & Support Technical Account Manager Stockholm

Slotmill; Stockholms kommun; On-site; SEK 450,000 - 600,000; Full time

Job summary

Slotmill, a game studio based in Stockholm, is seeking a Technical Account Manager to serve as the technical interface between the company and its customers. Responsibilities include setting up customer environments, ongoing integration support, and troubleshooting issues. Ideal candidates have 3+ years of relevant experience, strong project management skills, and are comfortable interacting with customers via video calls. Join Slotmill to help shape the future of iGaming with innovative slot games.

Qualifications

• 3+ years experience in a similar role.
• Ability to troubleshoot and resolve issues.
• Comfortable with video call interactions.

Responsibilities

• Set up and configure customer environments.
• Provide ongoing integration support and testing.
• Handle customer feature and configuration requests.

Skills

Experience with APIs

Project management skills

Social skills

Self-driven

Customer interaction skills

Analytical mindset

Attention to detail

Service-minded

Tools

MS Office

Job description

Slotmill is looking for a Technical Account Manager to join our team in Stockholm. As TAM you will be the technical contact interface between our organization and customers. The role entails a wide range of responsibilities and you will be supporting our customers through the entire integration lifecycle and beyond.

Responsibilities:

• Setting-up and configuring customer environments.
• Ongoing integration support and testing.
• Troubleshooting and resolving technical support issues.
• Handling customer feature and configuration requests.
• Supporting our commercial team.
• On call support duty.

Requirements:

• ~3+ years experience from a similar role.
• Experience with APIs
• Strong project management skills and multi-tasking ability.
• Team player with good social skills.
• Comfortable with interacting with customers via video calls.
• Self-driven / motivated overachiever.
• You are service-minded and take pride in delivering excellence.
• You thrive in a fast-paced environment and have a demonstrable ability to rapidly make sound- and well-grounded decisions.
• Prior experience within iGaming is a merit
• Goal-oriented and quality-focused
• Proficient with MS Office
• Strong analytical mindset and attention to detail
• Based in Stockholm

Merits

• Prior experience within iGaming

About Slotmill

Slotmill was founded in 2019 and is a game studio with an articulated focus on developing unique and innovative slot games of the highest quality. Our client list is growing rapidly and includes well over 1000 online casinos around the world. The team at Slotmill shares a passion for online gaming, and combined, we have over 250 years of industry experience! Development is done using the latest technology and bespoke processes and frameworks, enabling us to produce AAA-class games at record speed.

Join us in shaping the future of iGaming by delivering exceptional gaming experiences to players worldwide.

If you are interested in the role, send your application and CV/LinkedIn profile marked “Technical Account Manager” to: [e-mail]