Global Quality Manager Network Control

Hitachi Energy; Västerås kommun; On-site; SEK 900,000 - 1,300,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work

Pension plan

Health care allowance

Life insurance

Training and education

Job summary

Hitachi Energy seeks a strategic Quality and Continuous Improvement leader for its Network Control software organization in Sweden. You will drive the Quality function, champion Voice of the Customer, and ensure sustainable performance through governance, systems, processes and people development.

You will collaborate with R&D, Operations, Projects and Supply Chain to elevate quality culture, manage audits, certifications and corrective actions, and define KPIs that track customer satisfaction

Qualifications

• University degree in Engineering, Quality, Operations Management or related field.
• Experience in Quality Management, CI and operational leadership, preferably from an industry-grade software organization
• Knowledge of ISO standards, quality systems, auditing and certification processes.
• Experience with Lean, Six Sigma, business process management and systematic problem solving.
• Strong leadership, stakeholder management and change management capabilities.
• Ability to influence across functions and drive engagement at all organizational levels.
• Strong analytical skills with experience in risk management and performance monitoring.

Responsibilities

• Lead and develop the Quality and Continuous Improvement function including capability development and succession planning.
• Establish, maintain and continuously improve the Quality Management System and ensure compliance with standards and customer expectations.
• Act as the customer advocate by driving Voice of Customer processes and ensuring effective response to feedback and quality concerns.
• Manage audits, certifications, corrective actions and preventive actions across the Operating Unit.
• Drive data-driven quality performance, risk management and process excellence initiatives.
• Lead Continuous Improvement deployment using Lighthouse, Lean Six Sigma, Ochibo-Hiroi and Lessons Learned methodologies.
• Partner with R&D, Operations, Projects, Technology and Supply Chain teams to improve performance and customer satisfaction.
• Define, monitor and improve KPIs related to quality, customer satisfaction and operational excellence.

Skills

Quality management

Continuous improvement

Lean Six Sigma

Leadership

Stakeholder management

Change management

Influencing

Risk management

Data-driven decision making

Education

Engineering/Quality/Operations Management degree

Job description

The opportunity

Join Hitachi Energy and our Network Control Business Line in a strategic leadership role where you will drive Quality excellence and Continuous Improvement. Network Control is a world leader in innovative software solutions for managing electricity transmission and distribution. You will lead the Quality and CI function in a multifaceted Software organization, develop a strong quality culture, champion the Voice of the Customer, and ensure sustainable operational performance through governance, systems, processes and people development.

“This is an opportunity to shape a culture of excellence, influence business performance, and create lasting value for customers and employees through quality and continuous improvement.”

How You’ll Make An Impact

• Lead and develop the Quality and Continuous Improvement function including capability development and succession planning.
• Establish, maintain and continuously improve the Quality Management System and ensure compliance with standards and customer expectations.
• Act as the customer advocate by driving Voice of Customer processes and ensuring effective response to feedback and quality concerns.
• Manage audits, certifications, corrective actions and preventive actions across the Operating Unit.
• Drive data-driven quality performance, risk management and process excellence initiatives.
• Lead Continuous Improvement deployment using Lighthouse, Lean Six Sigma, Ochibo-Hiroi and Lessons Learned methodologies.
• Partner with R&D, Operations, Projects, Technology and Supply Chain teams to improve performance and customer satisfaction.
• Define, monitor and improve KPIs related to quality, customer satisfaction and operational excellence.

Your background

• University degree in Engineering, Quality, Operations Management or a related field.
• Solid experience in Quality Management, Continuous Improvement and operational leadership, preferably from an industry grade software organization
• Knowledge of ISO standards, quality systems, auditing and certification processes.
• Experience with Lean, Six Sigma, business process management and systematic problem solving.
• Strong leadership, stakeholder management and change management capabilities.
• Ability to influence across functions and drive engagement at all organizational levels.
• Strong analytical skills with experience in risk management and performance monitoring.

Key competencies

• Voice of Customer
• Systematic Problem Solving
• Risk Management
• Conflict Management
• Influencing
• Change Management
• Continuous Improvement & Process Management

More About Us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together.

Our Benefits Offering For Our Roles Generally Includes

• Collective agreement, occupational pension & possibility of salary exchange to pension (for ITP1 and ITP2)
• Group life insurance and additional insurances.
• Flex-time and shortening of working hours in time bank
• Hybrid work & allowances for setting up a workplace at home (in agreement with line manager)
• Health care and wellness allowance
• Health insurance incl. dental, spectacles & contact lenses allowance (employee pay 140 sek/month via salary deduction)
• Psychological support program
• Supplementary compensation for parental leave
• Various trainings and education supporting employee development
• Internal career possibilities both within Sweden and globally
• Employee Benefit Portal with thousands of discounts and perks

The benefits listed above are an excerpt only and may vary depending on job grade, location and type of contract. Eligibility is subject to local regulations.

Recruiting Manager Fredrik Ekdahl, [e-mail] will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Klas Koppari, [phone]; Unionen: Fredrik W Nordin, [phone]; Ledarna: Frank Hollstedt, [phone]. All other questions can be directed to Talent Acquisition Partner Magnus Rönnholm, [e-mail].