Global Delivery Center Lead Sweden

Hitachi Energy Sweden AB; Västmanlands län; On-site; SEK 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible working hours

Health care and wellness allowance

Career possibilities

Mentoring support

Employee Benefit Portal with discounts

Job summary

An international energy firm in Västmanlands län seeks a Global Delivery Center Lead to manage the full delivery cycle. Responsibilities include leading diverse teams and acting as the primary interface for customer relations. Candidates should have a customer-oriented mindset, proven leadership skills, and strong planning abilities. This role offers flexible working hours, health benefits, and fantastic career possibilities within the company.

Qualifications

• Strong customer interface and previous commercial experience.
• Proven leadership experience in managerial roles.
• Ability to integrate forecast data for planning.
• Academic background from business administration, economics or engineering.
• Excellent communicator with the ability to collaborate across functions and cultures; fluent in English.

Responsibilities

• Lead delivery process from tendering to after sales.
• Act as the primary customer interface for complex cases.
• Drive planning, forecasting, budgeting and financial estimates.
• Develop, structure and grow a diverse global team in Sweden and India; drive cross-functional alignment for issue resolution.

Skills

Customer-oriented mindset

Leadership experience

Strong planning skills

Excellent communication

Collaboration across functions

Education

Academic background in business administration, economics or engineering

Job description

The opportunity

As the Global Delivery Center Lead, you will take end to end responsibility for customer delivery — from tendering and order intake to after sales and customer care. You will ensure that our customers are supported throughout the full delivery cycle, and experiencing a seamless customer experience and a high-performing delivery center.

In this role, you will have the opportunity to lead a diverse and globally distributed team, located mainly in India and Sweden, with both customer facing roles and order management specialists. A key part of your mission is to further shape the organization: strengthening team structure, developing capabilities, recruiting where needed, and clarify‑ing the setup for after sales management.

You will also work cross functionally with Bid & Proposal, Sales, Operations, Supply Chain, and Finance, and act as the first escalation point when issues and challenges arise. The role includes planning and forecasting, while safe‑guarding Profit & Loss for the Delivery Center.

How you’ll make an impact

• Lead the full delivery process including tendering, sales support, order management and after sales, and govern the planning and fulfillment framework as well as end-to-end demand and supply planning
• Act as the primary customer interface, including being the focal point for complex customer cases such as FAT, audits, customer visits, witnessed testing, etc
• Develop, structure and grow a diverse global team in Sweden and the distributed team in India
• Drive planning, forecasting, budgeting and quarterly financial estimations
• Serve as the first escalation point and secure strong cross functional alignment for issue resolution

Your background

• Previous commercial experience with a strong customer interface and a customer‑oriented mindset
• Proven leadership experience from managerial roles
• Strong planning skills with the ability to integrate forecast data and well grounded projections
• Academic background from business administration, economics or engineering
• Excellent communicator with the ability to collaborate across functions and cultures
• Fluent in oral and written English. Swedish is beneficial but not required

What we offer

• Flexible working hours
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy both within Sweden and globally
• Mentoring to support you throughout the onboarding phase
• Various trainings and education supporting employee development
• Diversified company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks
• Collective agreement

More about us

Recruiting Manager Anders Hynén, [e-mail], will answer your questions about the position. All other questions can be directed to Talent Acquisition Partner Nicole Bergman, [e-mail]

Union representatives – Sveriges Ingenjörer: Klas Koppari, [phone]; Unionen: Fredrik Nordin, [phone]; Ledarna: Frank Hollstedt, [phone].