Global Consumer Excellence & Compliance Specialist

Karo Healthcare AB; Stockholms kommun; Hybrid; SEK 420,000 - 540,000; Full time

Benefits offered by this job

Flexible working

Career development

International team

Competitive salary

Job summary

Karo Healthcare AB in Stockholm invites a Consumer Excellence Specialist to join our international, fast-moving healthcare business. You will support consumers across brands, handle inquiries, and ensure compliant, empathetic resolutions.

You'll work with Consumer Excellence, Quality, Pharmacovigilance, Medical Information, and outsourced teams to improve consumer experience and safety. Fluency in Swedish and English is essential.

Qualifications

• 1–3 years in customer service or consumer support.
• Fluent in Swedish and English, written and spoken.
• Strong attention to detail and multi-tasking.
• Collaborative mindset in a fast-paced environment.
• Understanding of patient safety and responsible support.

Responsibilities

• Act as escalation point for complex consumer inquiries, complaints, and medical information requests.
• Document complaints and feedback accurately in company systems.
• Triage inquiries and categorize across brands and channels.
• Register and maintain case records in Veeva.
• Respond using approved FAQs and product information.
• Identify safety or compliance concerns and escalate when needed.
• Prioritize workload and coordinate with outsourced teams.
• Provide guidance and day-to-day support to teams.
• Maintain knowledge of products, brands, and regulatory requirements.
• Contribute to process improvements and cross-functional collaboration.

Skills

Customer service

Escalation handling

Communication

Team collaboration

Tools

Veeva

Job description

Karo Healthcare AB in Stockholm invites a Consumer Excellence Specialist to join our international, fast-moving healthcare business. You will support consumers across brands, handle inquiries, and ensure compliant, empathetic resolutions.

You'll work with Consumer Excellence, Quality, Pharmacovigilance, Medical Information, and outsourced teams to improve consumer experience and safety. Fluency in Swedish and English is essential.