Fraud Account Protection Specialist

American Express; Stockholms kommun; Hybrid; SEK 4,821,000 - 6,428,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Hybrid working model

Medical insurance

Job summary

American Express Sweden is seeking a Customer Care Professional to join the Nordic Account Security Group. You will be the front-line contact for card members, solving problems, building relationships, and upholding the Amex brand in every interaction.

The role involves inbound and outbound calls, collaborating with analytics teams to assess fraud trends, and supporting colleagues across European markets during out-of-hours servicing; a strong service mindset, resilience under pressure, and

Qualifications

• Finnish and Swedish, both Written & Verbal
• Able to work under pressure
• A team player with excellent communication and analytical skills
• High level of integrity
• Highly service orientated and possesses good spoken and written skills in English
• Employment eligibility to work with American Express in Sweden is required as the company will not pursue visa sponsorship for these positions.

Responsibilities

• Working in a flexible environment
• Working in a diverse, multinational team
• Taking inbound and outbound calls
• Working closely with your colleagues in assessing and processing Fraud Claims for our Card members
• Supporting our Analytic teams with assessing current Fraud trends, subsequently actively supporting the Business to take appropriate steps to keep our Card members safe
• Supporting your colleagues from other European markets during Out of Hours Servicing

Skills

Finnish

Swedish

Work under pressure

Team player

Communication skills

Integrity

English

Job description

Job Description

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Job Description

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

The powerful backing of American Express

The Nordic Account Security Group (ASG) is looking for a highly motivated, engaged

Customer Care Professional with a passion for Customer service to join our diverse

team. Part of the Global Fraud Protection network, we are part of a big, multinational team, dotted across Europe and India.

As Account Protection Specialist you are our Front-Line Contact and represent the American Express Brand, putting our Customers first in all your interactions. You are more than just a friendly voice, you are a problem solver, a relationship builder and a team player. The people you work with and the customers you care for, value your passion, accountability and unique personality as much as we do.

Responsibilities

Your role is diverse and individual, including but not exclusive to the following:

• Working in a flexible environment
• Working in a diverse, multinational team
• Taking inbound and outbound calls
• Working closely with your colleagues in assessing and processing Fraud Claims for our Card members
• Supporting our Analytic teams with assessing current Fraud trends, subsequently actively supporting the Business to take appropriate steps to keep our Card members safe
• Supporting your colleagues from other European markets during Out of Hours Servicing

The Department opening hours are 8am - 6pm Monday to Friday.

Qualifications

Do you have what it takes to be part of the powerful backing of American Express?

• Finnish and Swedish, both Written & Verbal
• Able to work under pressure
• A team player with excellent communication and analytical skills
• High level of integrity
• Highly service orientated and possesses good spoken and written skills in English

Employment eligibility to work with American Express in Sweden is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.