Experience Manager I EY wavespace | Stockholm

EY; Stockholms kommun; On-site; SEK 1,000,000 - 1,400,000; Full time

Job summary

EY wavespace Nordic is seeking a Senior Experience Manager to lead and design human-centred design and innovation processes. You will manage internal and external stakeholders, guiding them through ambiguity to deliver impactful business results.

As part of EY Nordic wavespace, you will manage projects, design exceptional experiences, and facilitate sessions with senior stakeholders, leveraging design thinking and human-centred methods to unlock value for clients.

Qualifications

• University degree in a relevant field is required.
• 5-10 years in a senior role within innovation, design, transformation, or consulting.
• 5-10 years leading outcome-based workshops using design or innovation methodologies.
• Fluent in English; Swedish or Danish is an advantage.

Responsibilities

• Managing projects across EY wavespace Nordic.
• Designing workshops and experiences to drive collaboration and outcomes.
• Facilitating experiences and guiding diverse groups through ambiguity.

Skills

Fluent in English

Stakeholder management

Workshop facilitation

Education

University degree in a relevant field

Tools

Human-centered design

Design thinking

Innovation methodologies

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The EY wavespace Nordic team is looking for a senior Experience Manager. You'll need deep experience leading and designing human-centred design and/or innovation processes. You'll manage and work with both internal and external stakeholders, shepherding them through ambiguity and opportunity to deliver impactful business results.

The opportunity

At EY wavespace, we like people who are good at the Reframe: taking an initial request and reframing that into a Better Question to solve for. Reframing business challenges as a platform for creating co-creation spaces and experiences is what we are best at. We're also looking for someone who really loves facilitating. Someone who leans into the challenge and messiness of bringing diverse groups of people together to accomplish something greater than the sum of the individuals.

Your Key Responsibilities

As an Experience Manager part of the EY Nordic wavespace team, you will have three essential responsibilities including 1) Managing projects, 2) Designing exceptional experiences and, 3) Facilitating experiences.

• Managing projects
  • Managing internal and external stakeholders through our process.
  • Building strong relationships across EY to increase opportunities for wavespace.
• Designing exceptional experiences
  • Uncovering the true client need and desired outcome of a wavespace.
  • Designing workshops and that drive collaboration, creativity, and concrete outcomes.
  • Partnering with Experience Designers to create impactful and memorable experiences.
• Facilitating experiences
  • As lead facilitator you will need to know how to get the best out of people, how to manage time, energy and conflicts, and to hold a room.
  • Balance great structure with improvisation.

Qualifications

Skills and attributes for success

• University degree in a relevant field
• 5-10 years proven experience in a senior role within innovation, design, transformation, consulting, or a related area
• 5-10 years leading outcome-based workshops using design or innovation methodologies
• Fluent in English, both written and spoken. Swedish or Danish language skills are considered an advantage as well as experience from experience working in the Nordic Region
• Strong stakeholder and client management skills.

Meritorious

• Experience with human-centred design, design thinking, or innovation methodologies.
• Experience facilitating workshops for senior stakeholders and leadership teams.

As a person you are

• Eager to with work with diverse teams and personalities
• Someone with varied experiences who can pivot easily
• Ready for a good laugh while taking your responsibilities seriously
• Comfortable playing a role in a creative team.

What We Offer You

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Are you ready to shape your future with confidence?

Please note that a background check will be conducted as part of the recruitment process.

At EY, we celebrate diversity and encourage applications from individuals of all backgrounds. If you have any questions, require assistance, or need adjustments to the recruitment process due to a disability, please don't hesitate to reach out to us at [e-mail]. We are here to support you.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.