Engineering Manager, Production Reliability & Change

Telavox; Malmö kommun; On-site; SEK 1,100,000 - 1,400,000; Full time

Job summary

Telavox is seeking an Engineering Manager to establish a new function focused on reliability and scalable production operations. You will work across teams and set standards for on-call, incident response, and release processes while remaining hands-on to earn trust and credibility.

Your role will grow alongside Telavox's rapid growth and evolving production practices. You’ll help define how Telavox runs production across the Nordics and beyond, bridging technical rigor with pragmatic execution.

Qualifications

• Experience with production reliability practices (SLIs/SLOs, incident management).
• Ability to drive standards across teams you don’t formally manage.
• Strong communicator able to work with engineers, EMs, and operators.

Responsibilities

• Map current on-call, incident follow-up, and release/change processes into a starter kit.
• Own reliability foundation including paging and runbook platforms.
• Guide change and release practices, including operator-facing interfaces.
• Collaborate with teams to drive adoption without direct roadmaps authority.
• Identify AI-assisted tooling to reduce toil in operations.

Skills

Reliability practices

Incident management

Change & release mgmt

Cross-team influence

Hands-on delivery

Effective communication

Job description

Telavox is seeking an Engineering Manager to establish a new function focused on reliability and scalable production operations. You will work across teams and set standards for on-call, incident response, and release processes while remaining hands-on to earn trust and credibility.

Your role will grow alongside Telavox's rapid growth and evolving production practices. You’ll help define how Telavox runs production across the Nordics and beyond, bridging technical rigor with pragmatic execution.