CX Insights Analyst: Turn Customer Feedback into Action

SAS Cargo Group A/S; Solna kommun; On-site; SEK 420,000 - 540,000; Full time

Benefits offered by this job

Travel Perks

Health & Wellness

Discounts

Work Environment

Convenient Commute

Job summary

SAS Cargo Group A/S is seeking a Customer Insights Analyst to advance our Voice of the Customer program and turn feedback into actionable insights. You will support survey design, data analysis, and dashboard reporting while collaborating with researchers, experience specialists, and business stakeholders.

In the early months you’ll build knowledge of our customers, tools, and processes, then grow your analytical and technical capabilities to deliver measurable improvements in customer

Qualifications

• Bachelor's degree in a relevant field.
• 1-3 years of experience in analytics, customer insights, market research, CX or a related field.
• Experience with Qualtrics or similar survey platforms.
• Quantitative and analytical skills, with an interest in turning data into actionable insights.
• Familiarity with statistics and survey methodologies, dashboarding and reporting tools.
• A natural curiosity for technology, data and modern ways of working.
• Strong communication skills and an eagerness to present findings clearly and effectively.
• Experience working in agile, product or cross-functional teams is an advantage.
• A proactive mindset, taking ownership of your work and continuously looking for improvements.
• Bachelor's degree in a relevant field.

Responsibilities

• Manage and maintain customer feedback programs, primarily in Qualtrics.
• Support survey design, programming, testing, deployment, and reporting.
• Analyze customer feedback, customer data and operational data to generate actionable insight.
• Support reporting across key customer metrics such as NPS and CSAT.
• Build and maintain dashboards and recurring reporting solutions.
• Help improve and automate insight processes, reporting, and workflows.
• Work with customer journey data and feedback to support experience improvement initiatives.
• Partner with your colleagues across the Customer Insight & Customer Experience team and the wider organization to ensure customer insight contributes to decision‑making and experience improvements.

Skills

analytics

customer insights

SQL

Qualtrics

statistics

dashboarding

communication

agile

teamwork

curiosity

Education

Bachelor's degree

Tools

Qualtrics

SQL

Job description

SAS Cargo Group A/S is seeking a Customer Insights Analyst to advance our Voice of the Customer program and turn feedback into actionable insights. You will support survey design, data analysis, and dashboard reporting while collaborating with researchers, experience specialists, and business stakeholders.

In the early months you’ll build knowledge of our customers, tools, and processes, then grow your analytical and technical capabilities to deliver measurable improvements in customer