Customer Support Specialist - Swedish + English (Sofia, Bulgaria)

Velenosi & Meredith Consulting; Västerås kommun; Hybrid; SEK 274 000 - 385 000; Full time

Job summary

An international consulting firm seeks a Customer Support Specialist fluent in Swedish and confident in English for a hybrid role in Sofia, Bulgaria. You will assist customers with account inquiries and booking support, ensuring a high-quality service experience. The position offers private health insurance, paid training, and career growth opportunities in a welcoming and multicultural environment.

Benefits

Paid training and onboarding support

Private health insurance

Wellness programs

Relocation support

Career growth opportunities

Qualifications

• Fluency in both Swedish and English required.
• Experience in customer service preferred.
• Strong communication skills needed.

Responsibilities

• Support Swedish-speaking customers via phone, email, and chat.
• Assist with account questions and booking assistance.
• Ensure top-quality service and reliable experiences.

Skills

Fluent in Swedish

Confident in English

Attention to detail

Customer-first mindset

Job description

About the job Customer Support Specialist - Swedish + English (Sofia, Bulgaria)

Are you fluent in Swedish and confident in English? Join our international team in Sofia, Bulgaria, as a Customer Support Specialist and help users of a leading housing platformhave a smooth and reliable experience. In this hybrid role, you'll assist Swedish-speaking customers via phone, email, and chat with professionalism, clarity, and empathy.

🔍 What You'll Be Doing:
You'll support users with account questions, booking assistance, and general troubleshooting -ensuring top-quality service for one of the most trusted names in online housing solutions. This role requires clear communication, attention to detail, and a strong customer-first mindset.

What We Offer:

• Work setup with a modern office in central Sofia
• Paid training and onboarding support
• Private health insurance and wellness programs
• A welcoming, multicultural work environment
• Relocation support for those moving to Bulgaria
• Career growth opportunities in a growing international team

Help make it easier for people to find their next home - apply today!