Customer Support Specialist - Swedish + English (Sofia, Bulgaria)

Velenosi & Meredith Consulting; Norrköpings kommun; Hybrid; SEK 329 000 - 495 000; Full time

Job summary

An international consulting firm is seeking a Customer Support Specialist fluent in Swedish and English to join their hybrid team in Sofia, Bulgaria. The role involves assisting customers with various inquiries while providing high-quality service. If you're passionate about making housing solutions accessible, apply today for this exciting opportunity that offers paid training and relocation support.

Benefits

Private health insurance

Paid training and onboarding support

Relocation support

Career growth opportunities

Multicultural work environment

Qualifications

• Fluency in Swedish and proficiency in English are required.
• Strong customer service skills with an empathy approach.
• Ability to handle account questions and troubleshooting.

Responsibilities

• Assist Swedish-speaking customers via phone, email, and chat.
• Support users with booking assistance and general inquiries.
• Ensure top-quality service and effective communication.

Skills

Fluency in Swedish

Confidence in English

Customer-first mindset

Attention to detail

Clear communication skills

Job description

About the job Customer Support Specialist - Swedish + English (Sofia, Bulgaria)

Are you fluent in Swedish and confident in English? Join our international team in Sofia, Bulgaria, as a Customer Support Specialist and help users of a leading housing platformhave a smooth and reliable experience. In this hybrid role, you'll assist Swedish-speaking customers via phone, email, and chat with professionalism, clarity, and empathy.

🔍 What You'll Be Doing:
You'll support users with account questions, booking assistance, and general troubleshooting -ensuring top-quality service for one of the most trusted names in online housing solutions. This role requires clear communication, attention to detail, and a strong customer-first mindset.

What We Offer:

• Work setup with a modern office in central Sofia
• Paid training and onboarding support
• Private health insurance and wellness programs
• A welcoming, multicultural work environment
• Relocation support for those moving to Bulgaria
• Career growth opportunities in a growing international team

Help make it easier for people to find their next home - apply today!