Customer Support Agent – Borås

TF Bank AB; Borås kommun; On-site; SEK 400 000 - 600 000; Full time

Job summary

A financial institution in Borås is seeking a proactive Customer Support Agent to assist with inquiries from Swedish and Danish customers. Responsibilities include handling calls and emails, managing back-office tasks, and collaborating with internal teams. Fluency in Swedish and strong communication skills are essential. This role offers an adaptable work environment that encourages skill development.

Benefits

Fixed salary

Newly renovated workspaces

International and supportive environment

Opportunities for skill development

Qualifications

• Must be fluent in Swedish for effective communication.
• Comfortable managing shifting priorities.
• Previous experience in customer support is advantageous.

Responsibilities

• Provide customer support for the Swedish market via phone and email.
• Handle customer support for the Danish market via email.
• Perform relevant back-office and administrative tasks.

Skills

Strong communication skills

Fluent in Swedish (spoken and written)

Service-minded and solution-oriented

Adaptable to shifting priorities

Job description

Customer Support Agent – Borås

We are looking for a proactive and service-minded Customer Support Agent to join our team in Borås. In this role, you will support both the Swedish and Danish markets and handle a variety of back-office tasks.

About the Role

As a Customer Support Agent, you will handle incoming inquiries from Swedish customers via phone and email, as well as email-based customer support for the Danish market using AI translation to ensure accurate language handling.

You’ll also manage a set of back-office and administrative tasks that help keep our customer operations running smoothly. This is a varied role with shifting priorities -perfect for someone who enjoys communication, problem-solving, and structured work.

Key Responsibilities

• Provide customer support for the Swedish market via phone and email.
• Handle customer support for the Danish market via email (with translation tools).
• Perform relevant back-office and administrative tasks for both markets.
• Ensure efficient, high-quality handling of customer inquiries.
• Collaborate with internal teams and external partners when needed.

Qualifications & Experience

• Strong communication skills and confident speaking with customers over the phone.
• Fluent in Swedish (spoken and written).
• Comfortable managing shifting priorities and fluctuations in workload.
• Service-minded, solution-oriented, and adaptable.
• Previous experience in customer support or administrative work is an advantage but not required.

What We Offer

• Fixed salary.
• Newly renovated workspaces in our Borås office.
• An international, supportive, and collaborative environment.
• Opportunities to work with multiple markets and develop your skills.