Customer Success Manager

Doctrin AB; Stockholms kommun; Hybrid; SEK 450 000 - 600 000; Full time

Job summary

A healthcare technology company in Sweden is seeking a Customer Success Manager to enhance customer value through onboarding, relationship management, and proactive support. The ideal candidate will have a relevant degree, customer-facing experience, and fluency in Swedish. This role offers competitive benefits including 30 days paid vacation and a hybrid work policy.

Benefits

30 days paid vacation

5000 SEK/year in wellness allowance

Pension plan reflecting ITP1

Hybrid work policy

Employee stock option program

Responsibilities

• Guide new customers through setup and tailor workflows.
• Build strong, trusted relationships with customers.
• Anticipate future customer needs and provide recommendations.
• Identify opportunities for upselling products to customers.
• Collect and analyze feedback to drive improvements.
• Represent the customer to inform internal strategies.

Skills

Customer Success experience

Stakeholder management

Fluency in Swedish

Problem-solving skills

Digital health experience

Education

Bachelor's or Master's degree in relevant fields

Job description

Who we are

At Doctrin, we’re transforming how healthcare communicates. By digitalising the patient journey, we make it easier for clinicians to prioritise, treat and follow up with patients, securely and efficiently. Our communication platform has already supported over 11 million patient cases, helping healthcare providers deliver more accessible, person-centred care.

We believe better care starts with better communication and that’s what drives us every day. Our team brings together diverse minds and backgrounds, united by one purpose: to radically improve healthcare.

What you will do

As a Customer Success Manager (CSM), your primary task is to create added value for Doctrin’s customers. This includes everything from successful implementation and supporting onboarding for new customers and organizations to proactively identifying customers in need of additional assistance and opportunities for upselling and expansion. The Customer Success team works to increase customer satisfaction, reduce churn risk, and ensure a smooth start for new customers on their digiphysical journey.

Key responsibilities include

• Onboarding and implementation: Guide new customers through setup, tailor workflows, and share best practices to achieve digitalization goals.
• Customer relationship management: Build strong, trusted relationships and propose tailored solutions that meet each customer’s needs.
• Proactive support: Monitor customer activity, anticipate future needs, and provide proactive recommendations.
• Upselling and expansion: Identify opportunities for complementary products or services to support customer growth.
• Feedback and insights: Collect and analyze customer feedback to identify risks, improvements, and inform internal teams.
• Customer advocacy: Represent the customer internally, ensuring their needs shape Doctrin’s solutions and strategy.

Your role is central to creating loyal, returning customers who not only use the platform but become advocates for Doctrin.

Experience and skills

• Bachelor’s or Master’s degree in engineering, business & economics, medicine (MD), nursing (RN), or equivalent relevant field
• Experience in customer-facing roles such as Customer Success, project management, implementation, or account management
• Proven ability to manage multiple stakeholders and drive projects end-to-end
• Strong analytical ability and structured problem-solving skills
• Fluency in Swedish and professional-level English
• Comfortable working in a fast-moving environment and taking initiative proactively
• Experience with digital health platforms, implementing healthcare technology or background in healthcare operations

Mertis/desirable

• Experience supporting organizational transformation in healthcare settings
• Familiarity with SaaS metrics, customer health monitoring, and the upsell/expansion cycle.
• Experience leading workshops or training sessions.
• Knowledge of the Nordics healthcare system and its digitalization landscape.

Why you should apply

Doctrin is a highly value driven company. We are open, transparent and inclusive and care for each other. We aim high and working with passion towards radically improving health care. Other great perks:

• 30 days paid vacation
• 5000 SEK/year in wellness allowance
• Pension plan reflecting ITP1
• Hybrid work policy
• Employee stock option program

... we are also proud of our culture where: doing fun things together, meeting up for drinks after work or taking off to an off‑site is at the core of how we do our business.

What happens now?

Our recruitment process begins with your application to us via the link here in the ad. We will review and select candidates who match the requirements. You will be invited to a short first call with the Manager or an HR Business Partner, followed by interviews. The interviews focus on different themes: cultural match with us as a company, background/competence, language skills, and problem‑solving ability. As part of the process, you may also be asked to complete cases or tests to demonstrate your skills and approach to solving problems.

For questions or concerns about the process, contact the responsible recruiter: [e-mail]. For questions about the position and tasks, contact the recruiting manager: [e-mail].

Follow Doctrin AB on LinkedIn to find news and other available positions.