Customer Success Associate

Froda; Stockholms kommun; On-site; SEK 42,000 - 54,000; Full time

Benefits offered by this job

Office in Stockholm

Competitive compensation

Insurance and pension

Friendly office culture

Job summary

Froda in Stockholm is seeking a dedicated Customer Success Associate to be the first point of contact for customers and partners, delivering high-quality support and boosting satisfaction. You will understand customer needs, solve problems, and enrich the customer journey with Froda.

You'll also support embedded partner collaborations, ensuring the same level of outstanding service as for direct customers, in a fast-paced fintech environment.

Qualifications

• Experience in customer service or support roles.
• Empathetic, problem-solving mindset.
• Able to multitask in a fast-paced environment.
• Tech-savvy with customer support platforms.

Responsibilities

• Act as first point of contact for customers via email and phone.
• Support our embedded partner collaborations to ensure consistent service.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Collaborate with product and other teams to relay customer feedback.

Skills

Swedish language

English language

Third language

Job description

Are you passionate about delivering exceptional customer experience to entrepreneurs and partners? We are hiring for a committed Customer Success Associate to join our dynamic team!

About Froda

Froda was founded in 2015 with a clear mission: to democratize the access to financing and provide small businesses the same opportunities to grow as large ones. Through digital processes and technological innovation, we have shortened the loan process from months to minutes, making it easy for business owners to invest in their ideas.

At Froda, we are making fair, fast, and accessible financing the new standard. But we’re not stopping there. Through embedded lending, we’re seamlessly integrating our technology into the world’s leading banks and fintechs, creating a future where businesses get the funding they need instantly, right where they are. Backed by cutting-edge tech and bold ambition, we’re building the next generation of lending infrastructure. Join our team and contribute to giving small businesses the opportunity to invest in their ideas to the best possible terms.

About The Role

In this role, you will be the first point of contact for our customers, essential in providing high-quality support and contributing to their overall satisfaction. Your talent for understanding customer needs, coupled with your problem-solving skills, will not only resolve their issues but also enrich their experience with Froda.

In addition to supporting our end customers, you will also play a key role in supporting our embedded partner collaborations ensuring they receive the same level of outstanding service and engagement as our direct customers.

You will

• Deliver exceptional customer service via email, and phone.
• Support and guide our partners’ support teams by answering questions, solving issues, and ensuring they have what they need to deliver a great experience to their users.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Cross collaborate with other teams such as Product to share customer feedback to improve our services.

Who you are

• You possess excellent communication skills in Swedish and English, as well as fluency in a third language, such as Spanish, French or German (these are just examples). If you speak another language, we’d still be happy to hear from you. As we continue to expand, we’re excited to learn how your language skills could contribute to our growth.
• Experience in customer service, support, or a similar role is preferred.
• You have an empathetic approach to handling customer queries and complaints.
• You thrive in a collaborative environment and enjoy working with both customers and external partners.
• Able to multitask and manage time effectively in a fast-paced environment.
• You are tech-savvy and comfortable navigating customer support platforms and tools.

What’s in it for you?

Working at Froda is everything you can expect from working at a tech scale: fun and fast-paced. We are 90+ ambitious people who work together mostly at the office, with few scheduled meetings. The culture is friendly, with a get-shit-done attitude. At Froda, you will truly have freedom under responsibility. This means that you will have the ability to impact your own work and tackle a wider set of tasks.

Furthermore, you’ll get:

• Fun & exciting work environment in a fast-growing and profitable scale-up
• Competitive compensation package
• Insurance and pension plan
• The possibility to work in our awesome office in Stockholm
• Friendly culture that values work/life balance
• Monthly after-works that are actually fun