Junior Collection Agent

Froda; Stockholms kommun; On-site; SEK 320,000 - 420,000; Full time

Benefits offered by this job

Onboarding and coaching

Collaborative team environment

Job summary

Froda is seeking a Junior Collection Agent to join our Collections team and help ensure timely repayments while maintaining a professional, solution-oriented dialogue with customers.

You will communicate with customers, follow up on overdue payments, and support them in understanding available payment options. You’ll work cross-functionally, gradually taking ownership of cases and growing in collections and financial operations.

Qualifications

• Completed upper secondary education.
• Native Nordic language (Swedish, Norwegian, Finnish, or Danish).
• Fluent in English.
• French or German is a plus.

Responsibilities

• Manage customer communication via phone, email, and digital channels.
• Follow up on overdue payments and explain payment plans.
• Register and maintain customer and case information in internal systems.
• Identify risk signals and escalate cases when needed.
• Ensure compliance with laws, regulations, and internal policies.
• Collaborate with colleagues and improve processes.

Skills

System skills

Payments knowledge

Customer service basics

Education

Upper secondary education

Post-secondary education in finance or related field

Job description

About Froda

Founded in 2015, Froda’s mission is to democratize access to financing, giving small businesses the same growth opportunities as large ones. Through digital innovation, we’ve transformed the loan process from months to minutes, offering fair, fast, and accessible financing. Now, through embedded lending, we’re integrating our technology with global banks and fintechs, building the next generation of lending infrastructure. Join us in creating opportunities for small businesses to invest in their ideas to the best possible terms.

About Froda

Founded in 2015, Froda’s mission is to democratize access to financing, giving small businesses the same growth opportunities as large ones. Through digital innovation, we’ve transformed the loan process from months to minutes, offering fair, fast, and accessible financing. Now, through embedded lending, we’re integrating our technology with global banks and fintechs, building the next generation of lending infrastructure. Join us in creating opportunities for small businesses to invest in their ideas to the best possible terms.

About The Role

As a Junior Collection Agent, you’ll join Froda’s Collections team and play an important role in ensuring timely repayments while maintaining a professional and solution-oriented dialogue with customers. You’ll communicate with customers, follow up on overdue payments, and support them in understanding available payment options. The role combines customer interaction with structured case handling and requires close collaboration with colleagues across the organization. Over time, you’ll gradually take ownership of your own cases and develop your expertise in collections and financial operations.

What You’ll Do

Your responsibilities will include:

• Managing customer communication via phone, email, and digital channels
• Following up on overdue payments and explaining payment plans and terms
• Registering and maintaining customer and case information in internal systems
• Identifying risk signals and escalating cases when needed
• Ensuring work is carried out in line with laws, regulations, and internal policies
• Collaborating with colleagues and contributing to improvements in processes and ways of working

Who You Are

You combine empathy with structure and are comfortable communicating with customers in different situations. You approach challenges with a solution-oriented mindset while maintaining professionalism and respect in customer dialogue. You work in a structured and detail-oriented way, take responsibility for your work, and are eager to learn and develop in your role. At the same time, you feel comfortable handling challenging conversations and value collaborating with others to achieve the best outcomes for both customers and the team.

Key Qualifications

Education & Languages

• Completed upper secondary education
• Native proficiency in a Nordic language (Swedish, Norwegian, Finnish, or Danish)
• Fluent in English
• French or German is considered a plus

Skills & Experience

• Good system skills and ability to quickly learn new tools
• Basic understanding of payments, financial flows, or customer service

Meriting experience

• Post-secondary education in finance, law, or a related field
• Experience in customer service, collections, or financial services

Growth & Development

This role offers opportunities to develop within collections and financial operations. Over time, you may grow into more independent collections responsibilities or specialist roles within Collections, Credit, or Risk.

What’s in it for You

At Froda, you’ll be part of a fast-growing fintech company where your work directly supports entrepreneurs across Europe. We combine the energy of a scaling tech company with a collaborative and supportive culture.

Furthermore, you’ll get:

• A learning-focused role with clear onboarding and coaching
• The opportunity to work in a modern, data-driven fintech environment
• Competitive compensation and benefits
• A collaborative team and supportive culture

Application and Process

Along with your application, you'll have the opportunity to answer a few short questions about your background and what interests you about Froda. They're optional, but we hope you'll take a few minutes to answer them. We really want to learn more about you, and your answers give us a more complete picture than a CV alone.

We review applications on a rolling basis and will close the recruitment once we’ve found the right match. We look forward to hearing from you.