Customer Program Manager

HARMAN International; Göteborgs kommun; Hybrid; SEK 708,910 - 981,567; Full time

Benefits offered by this job

Flexible work environment

Employee discounts on products

Extensive training opportunities

Competitive wellness benefits

Tuition reimbursement

Employee recognition program

Inclusive and diverse work environment

Job summary

HARMAN International in Gothenburg is seeking a Lead Program Manager to oversee large-scale automotive programs. This role requires a degree in engineering and at least 10 years of experience managing multidisciplinary teams. You will manage cross-functional teams across brands and regions, ensuring successful program delivery and customer engagement. The position offers remote work flexibility, competitive wellness benefits, and extensive training opportunities at HARMAN University.

Qualifications

• Minimum of 10 years of experience managing large-scale programs over 50 team members.
• Strong analytical and organizational skills in complex environments.
• Experience leading multi-brand programs.

Responsibilities

• Lead execution of major customer programs within the CAM Greater Europe portfolio.
• Manage large cross-functional teams.
• Drive program performance across brands and regions.

Skills

Customer-facing communication

Negotiation skills

Problem-solving abilities

Proven success in automotive program leadership

Fluent in German and English

Education

University degree in Engineering (Electrical, IT, Mechanical)

Tools

Program management tools

Job description

Introduction

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

As a Lead Program Manager, you will be responsible for the successful delivery of large-scale and strategically important programs within the CAM Greater Europe organization of HARMAN Automotive. You will lead international, cross-functional teams across multiple brands, regions, and technical domains to ensure seamless execution from concept through production. This role combines executive-level customer engagement with strategic program leadership and decision-making authority.

What You Will Do

• Lead and own the execution of major customer programs of high strategic relevance within the CAM Greater Europe portfolio
• Serve as the primary customer interface at management level, ensuring transparent and proactive communication.
• Manage large cross-functional and multi-location project teams with structured processes and leadership consistency.
• Drive program performance across brands, regions, and technical domains including software, hardware, and systems integration.
• Lead global troubleshooting and system validation activities across technical teams.
• Take full ownership of change and risk management, escalation handling, and executive-level reporting.
• Make independent decisions on priorities, resources, and mitigation strategies in complex program environments.
• Steer all program phases including prototype, industrialization, and production ramp-up.
• Actively contribute during RFI/RFQ phases (feasibility analysis, technical and commercial alignment).
• Drive lessons learned and continuous improvement culture across the organization.

What You Need To Be Successful

• University degree in Engineering (Electrical, IT, Mechanical, or related) or equivalent program management experience.
• Minimum of 10 years of experience managing large-scale, multi-disciplinary programs or teams (over 50 team members).
• Proven success in automotive program leadership with strong technical and commercial orientation.
• Excellent customer-facing communication, negotiation, and conflict resolution skills.
• Strong analytical, organizational, and problem-solving abilities in complex and dynamic environments.
• Fluent in German and English, both written and spoken.

Bonus Points if You Have

• Certified knowledge of PMI methodologies, Automotive SPICE, and IATF16949 processes.
• Deep understanding of Harman Core Competencies (Results, Change, Customer, Team, Self-Awareness).
• Experience leading multi-brand programs within Volvo Cars / Volvo Trucks Group.
• Expertise in program management tools and lifecycle methodologies.

What Makes You Eligible

• Willingness to travel up to 25%.
• Willingness to work on-site in Sweden, Gothenburg as required.

What We Offer

• Flexible work environment, allowing for remote work
• Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• "Be Brilliant" employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance (www.harman.com).