Customer-Focused System Engineer

PVH (Tommy Hilfiger/Calvin Klein); Solna kommun; Hybrid; SEK 700,000 - 900,000; Full time

Job summary

Net Insight is seeking a System Engineer to join our HQ team in Solna, Sweden. You will deploy our synchronization solution and support mission-critical sync network deployments for telecom operators, with the option for hybrid remote work.

You will collaborate with customers and internal teams, take ownership of your work, and contribute to customer success from Sweden. Travel and global collaboration are part of the role.

Qualifications

• 5+ years of experience in systems engineering (hardware and software preferred).
• Strong understanding of IP networking (L2/L3) and complex system integrations.
• Proven ability to lead technical investigations and drive projects to successful completion.
• Understanding of 5G networks and mobile technologies; experience with synchronization technologies is a plus.
• Willingness and ability to travel regularly.

Responsibilities

• Act as a trusted advisor to customers, supporting network design, integration, testing and commissioning of Net Insight's Synchronization Solutions.
• Lead technical investigations, troubleshooting, and performance analysis in complex customer environments.
• Develop and deliver technical documentation, workshops and customer training sessions.
• Collaborate with global resellers and system integration partners to provide technical guidance throughout the project lifecycle.
• Travel regularly to support customers and partners in project execution phases and engage with customer engineering teams.
• Work with R&D and sales engineering to share insights, solve challenges, and continuously improve the customer experience and ways of working.

Skills

Systems engineering

IP networking

Project leadership

Travel willingness

Customer collaboration

Education

CS/EE degree

Job description

Overview

Net Insight is transforming live broadcasting by enabling access to major live events for millions of viewers. The Synchronization business unit, including the Zyntai platform, focuses on delivering time-critical synchronization over IP infrastructure. We are seeking a System Engineer to join our HQ team to accelerate international project delivery and shape the future of 5G synchronization.

About the Position

The System Engineer will join our Customer Success Sync team and work on national and international projects. You will deploy our synchronization solution and support mission-critical sync network deployments for telecom operators. You will collaborate with customers and internal teams, take ownership of your work, and contribute to customer success from Sweden with the option for hybrid remote work.

Key Responsibilities

• Act as a trusted advisor to customers, supporting network design, integration, testing and commissioning of Net Insight's Synchronization Solutions.
• Lead technical investigations, troubleshooting, and performance analysis in complex customer environments.
• Develop and deliver technical documentation, workshops and customer training sessions.
• Collaborate with global resellers and system integration partners to provide technical guidance throughout the project lifecycle.
• Travel regularly to support customers and partners in project execution phases and engage with customer engineering teams.
• Work with R&D and sales engineering to share insights, solve challenges, and continuously improve the customer experience and ways of working.

Who We Are Looking For / Qualifications

• 5+ years of experience in Systems Engineering (hardware and software preferred).
• Strong understanding of IP networking (L2/L3) and complex system integrations.
• Proven ability to lead technical investigations and drive projects to successful completion.
• Understanding of 5G networks and mobile technologies; experience with synchronization technologies is a plus.
• A relationship-driven mindset with the ability to build trust with customers, partners, and internal teams.
• Master's or bachelor's degree in Computer Science, Electrical Engineering, Communication Engineering, or equivalent experience.
• Willingness and ability to travel regularly.

Why Net Insight?

Join a dynamic, global company with a collaborative and innovative culture. We offer flexibility, support work-life balance, and the opportunity to work with cutting-edge technology in the future of 5G and broadcast synchronization.

Details

Location: Solna, Sweden. Permanent, full-time employment. Hybrid remote/work-from-office arrangement available.

For more information, contact Marie-Louise Hanning, Hiring Manager, at [e-mail].

About Net Insight

Net Insight (Nasdaq: NETI B) provides high-performance, open video transport and media cloud technology for content providers. Net Insight has worked with many leading customers worldwide for over 25 years, delivering media flows across managed and unmanaged IP networks and the cloud.