Customer Engineer

Paraglide AI; Malmö kommun; On-site; SEK 600,000 - 900,000; Full time

Job summary

Paraglide AI is seeking a Customer Engineer to lead the technical implementation with customers in Malmö. You will connect Paraglide to ERPs, CRMs, billing systems, email, and other data sources, ensuring data flows enable accurate AI agent context.

You will collaborate with customer IT teams and internal engineering to kickoff and go-live, build new integrations, and troubleshoot data issues. Strong communication and hands-on coding skills are essential for success.

Qualifications

• 2–5 years of experience in software engineering, integrations, implementation engineering or a similar technical role.
• Comfortable with APIs, databases, JSON, webhooks and data flows, and able to write code when required.
• Strong communicator who enjoys working directly with customers, including their IT teams.
• Highly pragmatic and resourceful: you enjoy figuring out how to get something working when there isn't an obvious answer.

Responsibilities

• Own the technical integration from kickoff to go-live, working closely with customer IT and internal Engineering.
• Connect Paraglide to ERPs, CRMs, billing systems, email and other data sources through APIs, SFTP, webhooks and other methods.
• Build new integrations, data transformations and event-based workflows when needed.
• Troubleshoot data and integration issues and turn recurring customer requirements into reusable product capabilities.

Skills

APIs

Webhooks

JSON

Databases

Coding

Communication

Customer-facing

ERP integrations

Tools

SAP

Dynamics

Oracle

Job description

About Paraglide
Paraglide is a fast‑growing AI startup, backed by the investors behind Anthropic, LinkedIn, Shopify, and Twitch. We build AI agents for back‑office finance teams, helping them manage their email inbox and get paid faster.

About Paraglide
Paraglide is a fast‑growing AI startup, backed by the investors behind Anthropic, LinkedIn, Shopify, and Twitch. We build AI agents for back‑office finance teams, helping them manage their email inbox and get paid faster.
We're a team of 20, based in Malmö and London. The role is in person in central Malmö
About The Role
We’re looking for a Customer Engineer to own the technical implementation of Paraglide with our customers. You’ll work directly with customer IT and finance teams to connect Paraglide to their systems and make sure the right data is flowing so that the AI agents have the right context
What you’ll do

• Own the technical integration from kickoff to go-live, working closely with customer IT and internal Engineering.
• Connect Paraglide to ERPs, CRMs, billing systems, email and other data sources through APIs, SFTP, webhooks and other methods.
• Build new integrations, data transformations and event‑based workflows when needed.
• Troubleshoot data and integration issues and turn recurring customer requirements into reusable product capabilities.

What We’re Looking For

• 2–5 years of experience in software engineering, integrations, implementation engineering or a similar technical role.
• Comfortable with APIs, databases, JSON, webhooks and data flows, and able to write code when required.
• Strong communicator who enjoys working directly with customers, including their IT teams.
• Highly pragmatic and resourceful: you enjoy figuring out how to get something working when there isn't an obvious answer.

Nice to have

• Experience with ERP / finance systems such as SAP, Dynamics, Oracle or similar
• Experience with enterprise SaaS implementations or integrations.
• Experience at a startup or high‑growth technology company.