Customer Care Professional - Finnish & Swedish speaking

American Express; Stockholms kommun; Hybrid; SEK 400 000 - 600 000; Full time

Job summary

A global financial services company is seeking a Customer Care Professional in Stockholm. This role requires at least two years of customer service experience and fluency in Nordic languages. You will be the first point of contact for customers, addressing their inquiries and ensuring exceptional service. This position offers a hybrid working model and a range of benefits to support your well-being.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical benefits

Flexible working model

Paid parental leave

Access to wellness centers

Career development opportunities

Qualifications

• 2 years of work experience in customer service roles.
• Strong communication skills in at least two Nordic languages.

Responsibilities

• Act as the first point of contact for customers.
• Handle various customer requests via phone.
• Promote a customer-first mindset in service delivery.

Skills

Customer service experience

Communication in Swedish

Communication in Finnish

Communication in English

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express invites you to share your resume so you can be considered for future opportunities in the Stockholm-based office.

We are now in another development phase and we seek you who have a passion to deliver service via phone to our amazing Customers!

You love solving problems, deliver exquisite service and has the patience of an angel.

How will you make an impact in this role?

In the role as Customer Care Professional (CCP) at American Express Customer Service, you are the ambassador and first point of contact for the Company. As a CCP you offer tailored and personally adapted service from the Customers’ unique needs. You handle Customer requests via phone and the topics can be anything from questions around invoices, insurance, benefits, and our different card products.

You have a key role within American Express where you are the first person the Customer will meet. Our focus is to put our Customers first – we want our brand to show in all the work we do.

Minimum Qualifications

• 2 years of work experience within service and supporting customers
• This role requires skills in minimum two Nordic languages; Finnish, Swedish and English

Preferred Qualifications

• Possibility and desire to work both from home and the office, primarily over the phone
• You are not afraid to roll up your sleeves with your "Go the Extra Mile" mentality for challenges with your goal driven attitude
• You have an exceptional, clear, and adaptable way of communicating
• You are responsive and empathic and enjoy working in a high tempo
• You have a will not just to participate but also contribute to a good working environment
• You are skilled in creating strong customer relations

Employment eligibility to work with American Express in Sweden is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.