Creator Success Manager (Business & Monetisatio, SaaS)

Passion.io; Stockholms kommun; Sur place; SEK 600 000 - 850 000; Plein temps

Résumé du poste

Passion.io in Sweden is looking for a dedicated individual to manage approximately 45 premium creators, primarily focused on the US market. This role will involve guiding creators through refining their offerings and pricing while ensuring effective funnel strategy pre-launch.

The successful applicant will engage directly with creators, monitor churn signals, and collaborate across departments to enhance retention strategies, ultimately turning creators into brand advocates.

Responsabilités

• Manage ±45 premium creators primarily based in the US.
• Guide creators in refining their offer and pricing.
• Review funnel strategy before launches.
• Spot early churn signals in your portfolio.
• Document progress and revenue milestones.

Description du poste

Responsibilities

• You’ll manage ±45 premium creators - primarily US-based (so yes, EST/PST is part of your rhythm)
• Guiding a creator through refining their offer and pricing
• Reviewing funnel strategy before a launch
• Spotting early churn signals in your portfolio
• Documenting progress and revenue milestones
• Jumping on a momentum call where you challenge thinking (with care and clarity)
• Ensuring creators are leveraging new product features
• Running structured business review sessions
• Executing and refining lifecycle playbooks
• Monitoring NRR, engagement signals, and health scores
• Identifying upsell opportunities naturally through strategy
• Sharing creator feedback with Product & Marketing
• Collaborating cross-functionally on retention OKRs
• This is high-touch. But it’s also high-impact, high-ownership
• Refine onboarding, launch & retention playbooks
• Strengthen scalable high-touch systems
• Turn creators into brand advocates
• Reduce churn through proactive strategy